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Technical Support Information Technology

Location:
India
Posted:
February 17, 2016

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Resume:

SREEJITH SREEKUMAR

Mobile: +91-949*******

Home: 047*-*******

E-Mail: actkmc@r.postjobfree.com

Assignments in SYSTEM ADMINISTRATION, NETWORKING OPERATIONS and TECHNICAL SUPPORT with an organization of repute

AN OVERVIEW

Qualified IT Engineer with experience of 1.1 years in IT Support, Networking Operations, Hardware issue and Troubleshooting.

Adept at setting up & managing wide area / local area networks & networking devices administration.

Knowledge on networking skills and thorough understanding of TCP/IP & related protocols and networking routing concepts.

Knowledge in configuring & troubleshooting Cisco Routers, Switches, and Firewall configuration

Team-based management style and excellent interpersonal and communication skills.

TECHNICAL KNOW-HOW

Technical Platforms & Tools

Platforms: REDHAT,Windows Desktop Flavors,Windows Server ( 2008 & 2012)

Tools :Wireless Technology,VPN

MS Office 2003 2007 & 2010,Microsoft SharePoint

Networking & Services:

Network using device like Fortinet firewall, Cisco Switch, Cisco AP, TP Link Bridge, Mail SMTP and POP3/IMAP

Router & switches Configuration,Design networks

ORGANIZATIONAL SCAN

FMS ENGINEER – (Indigo Airlines C/o CMS IT SERVICES PRIVATE LTD, Trivandrum Airport)

November 2014 - November 2015 –www.cmsitservices.com

Configuration and maintenance of BRS server.

Configuration and maintenance of Airport critical Device such as Qbuster, MC3000, MZ320, POS and Biometric machine.

Configure Network & Troubleshooting Network problems.

Maintenance of Network devices like Fortigate Firewall, Cisco Switch, Cisco Access point, TP Link Bridge, Media Convertor, LAN extender, modem, PoE etc.

Maintaining workgroups under Domain.

Implementing IP addressing scheme.

Attend the call raised by the users in Ehelpline Portal.

Configuration of IP based MPF Printers.

Implementing & maintenance group policy and group policy object under a domain.

Configuring Remote Desktop, Network Printer, scanners, webcam etc.

Configuring application software’s, office tools, configuring network and graphics card, troubleshooting hardware / software problems

Trouble shooting and maintenance of Desktop related problems.

Maintenance and support for CCTV.

Configuring E-mail accounts (outlook and outlook express).

Networking Operations

Handling the network infrastructure LAN/WAN, migration & configuration of network client workstations.

Assisting in the design & implementation of the network and troubleshooting.

Providing technical support for applications and data to clients.

Technical Support/Troubleshooting

Installing & configuring network printer and other software / hardware devices.

Extending high-end technical support on various hardware issues and ensuring high customer satisfaction levels through prompt redressed of their problems.

Implementing effective customer support systems, helpdesk and their management.

PROFESSIONAL CERTIFICATIONS

Red Hat Certified System Administrator 2014 course completed (RHCSA)

Microsoft Certified Solutions Associate 2014 course completed (MCSA)

EDUCATIONAL BACKGROUND

2013 Bachelor of Information Technology Engineering from Vinayaka Mission University, Salem

Stream: - Information Technology

PERSONAL DOSSIER

Date of Birth : 7th Sep, 1990

Address : Brindavan A3/1 Chitra Nagar Vattiyoorakavu P.O Trivandrum

Linguistic Abilities : English, Malayalam, Tamil and Hindi

Passport No : k6566537



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