Customer Service Tech Support

Dalton Casto

Tech Guru

Council Bluffs, IA

*************@*****.*** - 712-***-****

My name is Dalton. I am available for very flexible hours. I am a very hard worker and I have to succeed in my work to feel accomplished. I am also very good with technology. Troubleshooting technology is mostly what I am good at as I know more about the basics. I can do other things such as HTML or some other things and I am currently learning Lua which is a coding program for games and other things like .exe files. My main skill set I would say is just being polite to people. Over the years I have realized that I think more about helping other people before I think about myself which I feel gives me an upper hand in the world that we live in today. I have had some bumps in my career path but I feel that those are just blocks in my true work potential and I have gotten those out of the way. Below I will include my work history. I haven’t had a job dealing with computers yet so most of my knowledge is self-taught and apprenticing from a close friend. Willing to relocate: Anywhere

Authorized to work in the US for any employer

WORK EXPERIENCE

Tech Support Agent

CenturyLink - Omaha, NE - July 2015 to January 2016 Responsibilities

Troubleshoot customers internet. Mainly troubleshooting Prism TV products. Giving excellent customer service. Clocking in on time. Having a great work ethic. Being polite. Accomplishments

Everyday was an accomplishment. Making people happy and laughing was a big impact on myself. One of my accomplishments was helping a customer to the point where I had gotten recognition from management. My biggest accomplishment while working with CenturyLink was my ability to change from regular internet tech support into Prism TV & internet tech support within the matter of 2-3 days. Skills Used

tech support skills, networking skills, customer service skills, computer software/hardware skills Sub Contractor

Maxell Construction - Underwood, IA - October 2013 to September 2014 I worked for Matthew Maxell under his construction company by carrying heavy objects and learning from him about construction work. He has taught me many things dealing with the work environment and things about being a hard working employee and managing a company. While being trained as a manager I had the duties of scheduling and book keeping.

AMC Theater

AMC - Council Bluffs, IA - March 2014 to May 2014

Responsibilities

Usher Duties (cleaning theaters and bathrooms and everything), Concessionist, and Box Office Accomplishments

I sold a lot of AMC Stubs cards and almost beat the leading sales person on my first day! Skills Used

Communication, Social, and Intelligence

SKILLS

Telecommunications (Less than 1 year), Customer Service (4 years), Computer Skills (7 years), Networking

(Less than 1 year)

ADDITIONAL INFORMATION

Skills

● I am a very intelligent person and very helpful minded and I get the job done

● I am fully capable of lifting objects of up to 50 pounds and exceeding that and I am capable of standing for hours on end.

● I am very good with technology and smart with computers and have a 75 + WPM typing speed.

• I have experience with Microsoft & Apple products.

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