Customer Service High School

CANDACE MARIE JONES

P.O. BOX ******, MEMPHIS, TN 38101, 901-***-****, *************@*****.***

SECURE A POSITION THAT WILL ENABLE ME TO USE MY STRONG COMMUNICATION & ORGANIZATIONAL SKILLS, CUSTOMER SERVICE BACKGROUND AND MY ABILITY TO WORK WELL WITH PEOPLE.

EXPERIENCE

9/16/2013 TO Present

SWIFT TRANSPORTATION CORPORATION MEMPHIS, TN

Driver Leader, ECT, CSR, PLANNER, RECEPTIONIST

• Operate Avaya Switchboard, know support and enforce company polices

• Lead and retain a designated fleet of drivers after hours

• Lead a minimum fleet of 50 manned tractors, establish a good working relationship with each driver. Work with planning personnel to obtain loads for the fleet and dispatch drivers.

• Manage service levels of 98% of on time pickup and delivery, Communicate with drivers through Qualcomm and manage Dot Hours.

7/25/2011 TO 9/13/2013

Federal Express Techconnect Memphis, TN

FREIGHT SPECIALTY AGENT/ DOMESTIC CUSTOMER SERVICE REPRESENTATIVE

• Handle high volume calls

• Rating and tracking freight and small packages for domestic and international delivery

• Data Entry

• Activate new customer and business accounts

• Determine methods of shipping

• Communicate with high company officials using a web based tool Microsoft Lync

• Prepare international paperwork and bill of ladings

6/15/2004 TO 7/22/2011

ASI Bartlett, TN

CALL CENTER AGENT LEAD

• Customer Service

• Data Entry

• Call Monitoring

• Lead floor support

• Reviewed customers billing invoices

EDUCATION

04/2014-PRESENT University of Phoenix Phoenix, AZ

• Pursuing Bachelors of Science projected graduation 09/2018

• 08/1999-05/2002 High School Diploma Middle College High School Memphis, TN

REFERENCES

References are available on request.

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