Customer Service Representative

OBJECTIVE

To obtain a position in the Public Service area and use my 10 years of experience to

enhance company operations through the use of my Customer Service Skills and

“can do attitude. My goal is to respect and treat all customers with dignity and

respect and provide them with the best possible experience I can provide.

EDUCATION

Baumholder American High School, APO AE

Maintained a 3.25 GPA out of 4.00 for the duration of my high school. I received my

diploma in General Studies. My goal is to obtain a degree in the public sector field of

Business Admininstration.

Work Experience

Motor Transportation Operator, Army National Guard. October 2009-Present

Operates all wheel vehicles and equipment over varied terrain and roadways.

Supervises, trains and is responsible for a squad of 6 soldiers on military subjects

Tasks may include: Operate Military tactical vehicles, with or without trailers/

semitrailers, on/off road; perform vehicle PMCS; complete operator records and

accident forms; perform vehicle/equipment exercise; perform tie down and ground

guide procedures; transport cargo; utilize operator technical manuals and strip maps;

change vehicle tires and perform coupling operations.

Assisted individuals with job skills to make sure the individual is prepared to

work and oversee the proper loading and unloading of cargo vehicles and trailers. My

primary function is to ensure the safety and welfare of my soldiers and ensure we

support the unit obectives in peacetime and in war. We have deployed to assist citizens

of the United States in times of natural disasters.

Prepares vehicles for movement /shipment by air, rail or vessel.

Spent over 200 training hours in various field training enviroments for possible

Deployment(s) worldwide within a 96 hour notice.

Distinguished myself by becoming 1 of 20 soldiers earning my Driver’s

Badge.On a first-time “Go basis”out of a group of 45 soldiers. The Driver and Mechanic

Badge is awarded to enlisted soldiers who have received training and have met

specific qualification standards to operate or repair military motor vehicles. For

example, the Driver and Mechanic Badge for wheeled vehicles requires

successful completion of military vehicle operations and maintenance training

and be assigned duties and responsibilities as a driver or assistant driver of government vehicles for a minimum of 12 consecutive months or have driven at least 8,000 miles with no vehicle accidents or traffic violations before one can be awarded the badge.

Customer Service Representative, First Source Solutions,Louisville, Ky. November 2009-Present

Serves as a Customer Service Representative for Firstsource Solutions that is an Firstsource is an innovative provider of customer-centric business process services.With a network of 47 delivery centers spread across US, UK, Philippines, India and Sri Lanka, Firstsource provides consulting services with outsourcing solutions to organizations in the Healthcare, Communication, Publishing, Banking, Financial Services and Insurance industries. The company’s services – Customer Management, Data Processing and Collections – complemented with best-of-breed processes, intellectual property (IP) assets, and quality of service help clients not only improve customer satisfaction but also reduce operational costs, record process improvements and more importantly focus on core competence. Firstsource is a global business process outsourcer, providing customer focused services to leaders in the Healthcare, Communication, Publishing, Banking, Financial Services and Insurance industries. The company's services – Customer Management, Data Processing and Collections – complemented with best-of-breed processes, intellectual property (IP) assets, and quality of service help clients not only improve customer satisfaction but also reduce operational costs, achieve process improvements and more importantly focus on core competence.

Assists patients and customers with their accounts, which includes setting up payment arrangements; taking payments over the phone; identifying and gathering new insurance information, screening for charity, answering patients questions, and resolving any of the patients account issues, etc.

Maneuver between several different software systems to enure proper accountability of funds.

Taught peer/coworker relationship skills so individuals will have better community skills for dealing with people in areas of public service.

Adhered to the prescribed policies and procedures as outlined in the Employee Handbook and the Employee Code of Conduct and conducted myself in a professional manner at all times.

Wireless Agent, BlueJay Wireless, Louisville, Ky. 08/2010-Present

Served as a Customer Service Wireless Representative for BlueJay Wireless that is a phone provider making phone services available to, low-income and disadvantaged consumers, through Lifeline. The company services; Arizona, Colorado, Hawaii, Kentucky, Minnesota, Missouri, Nevada, Oklahoma, Pennsylvania, Puerto Rico, Rhode Island, South Carolina, Texas, Wisconsin, and Utah. Lifeline, a government subsidy program, working with the FCC, to provide cellular phones to every state, territory, commonwealth, and on Tribal lands. Criteria varies from state to state, but the main goal is to provide affordable, phone services to low-income and disadvantaged consumers.practices and HR policies related to staffing, compensation and government regulations. I helped to coordinate some recruiting and advertising efforts for open positions within designated departments/sites, including the scheduling and screening of applicants.Worked with assigned departments/sites to develop the most cost efficient and effective recruitment strategies.

I have the ability to problem solve and provide creative solutions.

I possess strong organizational and time management skills used for effective operations.

I consistently met deadlines on an on-going basis through team work and a great staff.

I am a self-starter who can work alone, but I prefer to work as a team, versatile in resolving many issues with superb results.

I try to provide excellent customer service to all levels of personnel at all times.

I possess solid computer skills, working knowledge in Microsoft Office and data entry skills.

Amazon Warehouse Associate, Louisville, Ky. November 2014-June 2015

Fulfillment Associates focused on the customer experience, quality, and the safety and productivity of my fellow Fulfillment Associates.

Responsible for performing production duties and assisting Area Managers with the daily management of the department..

Bright, motivated, and possesses a strong work ethic, attention to detail, the ability to meet deadlines, and a commitment to customer service.

Picked customer orders on all levels of a multi-level mezzanine, pack and ship orders, and helped to troubleshoot problems and find a resolution.

Adhered to all strict safety, quality, and production standards.

References

Avaliable upon request

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