Customer Service Manager

Becky Boush

Tega Cay, SC ***** 704-***-**** actkd7@r.postjobfree.com

Experienced Buyer with background in manufacturing for the Industrial and Aerospace industry as well as Laboratory equipment, chemicals, assays and controls. Account Manager experience balances business knowledge to build on total customer satisfaction through planning, communication, product knowledge, pricing and improved sales while seeking opportunities for new business.

Areas of Expertise

Planner Creative Solutions Detail Oriented

Customer Service Sourcing/Resourcing Self-Motivated

Contract Negotiation Communication Skills Leadership/Teamwork

Work Experience

Program Manager Oct 2015 to Present

ProSidian Consulting Charlotte, NC

Manage day to day operations and quality in customer service, packaging, shipping, distribution and receiving processes.

Ensure compliance to military contract with quarterly onsite inspections and monthly reporting.

Website development upgrades with testing in development site to implementation.

Provide Training on website – one on one and group via phone and computer.

Buyer/Inventory Control Sept 2012- Sept 2015

Physicians Choice Laboratory Services (PCLS) Rock Hill, SC

Developed all purchasing and inventory processes-identifying critical items and establishing inventory levels and reorder points based on lead time and importance to daily business.

Saved $1.1 Million annually through competitor bidding, resourcing, rebate programs, equipment and service contract negotiations and creative solutions.

Implemented a safety stock program to include 3 months inventory of critical items at vendor’s facility with no expense to PCLS.

Worked with team to convert and train to a new MRP purchasing and inventory system.

Buyer/Expeditor/Account Manager May 2006 – Sept 2012

Mueller Die Cut Solutions Charlotte, NC

Responsible for purchases of foam, rubber, hoses, plastics and computer panels for the industrial division-domestic and international.

Negotiated with vendors for better raw material delivery dates to meet customer demands inside lead time.

Utilized customer forecast for GKN, Boeing, Vought and CPI for min/max programs planning for raw material availability and vendor lead times.

Managed manufacturing orders for aerospace customers, allocating raw material demand to maximize finished good yield.

Quoted existing items in the product line to new and existing customers, passing along increases while still being competitive in the market.

AS 9100C Internal Auditor, ISO9001

Education

AS Science May 1984

Lees-McRae College Banner Elk, NC

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