Administrative assistant, customer Service
Resume:
Karina Flores
*************@*****.*********:*************@*****.***
Pomona CA 91766
MY SKILLS
- Excellent communication and written Skills
- Scheduling, coordinate, planning and organizing daily tasks
- Telephone Skills Great Etiquette
- Typing 60 wpm
- Expert in Microsoft Office with a focus on Excel, basic knowledge in Photoshop.
- Bilingual English and Spanish (read, write and talk)
- Customer Service Skills
- Interpersonal and Multitasking Skills
MY EXPERIENCE
-Over 10 years of experience in
•Customer Service,
•Customer Care, and
•Building Customer Relations
-Over 5 years experience as administrative assistant, secretary,
office clerk and front desk receptionist
●Scheduling and coordinate appointments and planning future meetings.
●Type professional documents such as correspondence, drafts, memos and emails.
-Over 5 years experience in Retail, Sales and Marketing.
-Over 5 years of experience handling money of Register “cashier” doing closeouts procedures with all nets, profits and quotas of employees deposits and withdrawals from business bank account.
WORK HISTORY
+OxyAire of Beverly Hills,
Beverly Hills, CA. www.oxyaire.com, Office Administrative Assistant/, Office Clerk, Front desk Receptionist, Sales and Marketing, 909-***-**** Ms.Victoria Weatherspoon (02/2011 to 09/2015) *Assist CEO in writing a monthly business plan and weekly agenda, * In charge of Scheduling and coordinate meetings, appointments, and travel arrangements for CEO, Develop new filling and organizational database of company's clients, * Receive, screened, and referred telephone calls, and emails, *Marketing company's equipment with potential clientele with goal of sale *Keeping data of existing clientele, possible ones, and create tasks to follow up on for specific groups of potential customers, *Keep record of sales and any current business promotions, *Collect data daily creating an execution plan of new clients *Send invoices and receipts to clients once or twice a month, *Keyed data into computer data base, *Proofread and edit official correspondence, *Placing and expediting orders, *Shipping national and international *Answering all Customers inquiries, *Create different types of contracts and official documents as needed for the company's protocols and safety, *Designed and created the company's current Flyer of promotion used in the “Las Vegas Beauty Expo”
+Multimar Travel and More
Manager of Store, Travel Agent, Receptionist (full time) City of Industry, La puente CA 626-***-**** Ms. Nidia Martinez (1/2008 to 10/2010) *Supervise 2 other employees and make sure they follow the company's policies and expectations, *Customer Service representative *Selling traveling tickets airplane and bus, along with packages *Input of data in computer, *Sending and receiving faxes with information about airlines, and staying knowledgeable of current package promotions as add ons, *Answering multi- phone calls with great phone etiquette and answer inquiries of clients in a promptly time, *Opening and closing of store, *Bank deposits and monthly closeouts, *Resolve any concern or problem that will arise in a friendly can do attitude Always making sure the client was satisfied, *In charge of Payroll procedure of the other 2 employees in the store
+.Super 8 Hotel,
front desk representative,Candice manager, from (01/2007 to 06/2007), Chandler Arizona,*customer Service, *directing and assisting guest in hotel, *Staying Knowledgeable of hotel system and procedures to check in and out a guest from the hotel, *making reservations for future guests at the hotel, *being aware of hotels policies and rules to satisfy our guest in house, *knowledgeable of current promotions for guest, provide great customer service at all times, *assist with guest inquiries about hotel or other local attractions, *Do Night audit of hotel and other procedures as needed, *maintain communication constantly and continuously with housekeeping to ensure the maintenance of hotel is in top shape,* answering phones and redirecting to proper guest.
+Fast Fix Jewelry Repair
West Covina, CA Part time
Sales Representative, Cashier and labor Skilled job as a watchmaker, 626-***-**** Mr. Luis Lopez (01/2003 to 09/2006), *Retail and sales, customer care and service, *Repairing watches as needed and jewelry *Customer Service answering and making calls to customers to give them estimates and close a specific sale,*In charge of opening and closing of the store, *In charge of making sure the monthly net quotas of each employee were meet *Make deposits to bank and get money for register, *Engrave valuable items, glass and metal *Setting out merchandise in a display way. *Keep inventory records, and current list of needed supplies. *Marketing the store within the mall with coupons and promotions
EDUCATION:
Mt.San Antonio College, Walnut CA Associate in Science and Liberal Arts (in progress), Nogales High School La Puente CA Diploma Receive 2001. ROP Hacienda Heights Diploma of Completion of Course Microsoft Office Word and Excel
PROFESSIONAL REFERENCES Ryan Bailey, Mortgage Banker, 909-***-****, Cynthia Sanchez,Teacher, 909-***-**** Maribel Ramos, Sheriff 626-***-****
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