Customer Service Sales

JIANA HINOJOSA

**** ****** ***** 512-***-****

Austin, TX 78729 *************@*****.***

Administrative & Customer Service Specialist

A professional individual with more than 7 years’ experience in administrative duties and customer service. Develops innovative solutions to problems and keeps customers informed at all times. Communicates clearly and skillfully interacts with people at all levels. Builds strong relationships with customers and has a reputation for getting the job done accurately and on time

Areas of Expertise

Customer Service

Leadership

Process Improvement

Strategy Development

Distribution Management

Training & Coaching

Delegating Responsibilities

Managing Projects

Compiling Data

Professional Experience

EUROPEAN WAX CENTER ROUND ROCK, TX Jun 2014 – July 2015

Guest Service Coordinator

Analyze sales from the previous day to create shift goals

Provide a high level of customer service and processed sales transactions utilizing customized POS

Receive and inspect incoming stock and set-up merchandise displays to increase sales

Built strong relationships with recurring clients and Wax Specialist

Review appointments, tips and products sales with each Wax Specialist at the close of business/shift

Point of contact for all customer questions, concerns and escalations

PFLUGERVILLE INDEPENDENT SCHOOL DISTRICT PFLUGERVILLE, TX Aug 2009 - Present

Educational Associate

Develop and execute national and regional account and portfolio level strategies that support key business metrics including client retention, revenue growth and profitability.

Teach speech skills.

Assist in creating lesson and behavioral plans

Create different learning/educational activities

Assisting in the supervision and instruction of special needs students

Observing and documenting student progress

Providing clerical support to the teacher.

Adapts classroom activities, assignments, and/or materials under the direction of the teacher for the purpose of providing an opportunity for all special education students to participate in classroom activities.

Confers with certified teachers and therapists on a regular basis for the purpose of assisting and instructing students with special needs. This includes evaluating student progress; implementing IEP objectives; and/or implementing behavioral plans

Participate in meetings, program workshops, and seminars for the purpose of conveying and/or receiving information about the program and/or program related activities.

LIVE NATION MERCHANDISE. AUSTIN, TX Jun 2008 – June 2014

Administrative Assistant

Provided administrative support to the Vice President of Retail Operations.

Answered phones in a professional manner and processed distribution orders.

Communicated with major accounts including Wal-Mart, Target, and Hot Topic.

Received and organized a high volume of promotional merchandise.

Tracked and documented inventory, and coordinated printing projects.

Education

Associate of Business Administration, Austin Community College, Austin, TX (Expected graduation 2016)

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