Customer Service Sales

Mia Hines

**** ****** ***** **-*** ***, Birmingham AL 35235

Home: 205-***-**** Cell: 205-***-****

***********@*****.***

Summary:

Reliable and friendly Assistant Store Manager who quickly learns and masters new concepts and skills.

Passionate about helping customers and creating a satisfying shopping experience.

Upbeat and flexible manager with seven years experience in retail sales. Driven and results-focused

professional seeking a customer service position in a fast-paced retail environment.

Reliable and punctual Sales Associate who possesses an excellent work ethic and more than 20+ years in

retail. Areas of expertise include inventory, cash management and exceptional customer service.

Highlights

Inventory control procedures Time management

Employee scheduling Detail-oriented

Cash handling accuracy Excellent multi-tasker

Loss prevention Strong communication skills

Store planning and design Display design

Organized Flexible schedule

Personnel training and development

Superb sales professional

Accomplishments

Consistently exceeded daily sales targets with an average of $4,000 in sales each day.

Routinely helped as many as 200 customers each day in a high-volume retail outlet.

Met monthly sales goals for 12 months straight.

Experience

Kangaroo Express October 2008 to October 2015

Assistant store manager

Birmingham, AL

Communicated merchandise needs and issues to appropriate supervisors in a timely fashion.

Helped customers select products that best fit their personal needs.

Opened and closed the store, which included counting cash drawers and making bank deposits.

Built customer confidence by actively listening to their concerns and giving appropriate feedback.

Answered customers' questions and addressed problems and complaints in person and via phone.

Exceeded personal sales goals for 4 quarters in a row.

Oversaw all daily operations of two store locations.

Kept the showroom and restrooms clean and maintained neat, orderly product displays.

Unloaded trucks, stocked shelves and carried merchandise out on the floor for customers.

Education

C. W. Hayes High 1986

High School Diploma: Business Management

Birmingham, Al, Unites States

Attended classes while employed to learn ABC licensing process.

Also attended classes focusing on Loss Prevention.

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