Customer Service Manager

Gerardo E. Segura

Bilingual Customer Servive Representative

Magnolia, TX

**********@*****.*** - 281-***-****

Bilingual Customer Service Representative Specialist / Finance / Accounting Customer Service Rep. Certifications I, II, III

8 years of successful experience in Customer Service/support related positions Recognized strengths in problem solving, trouble shooting and managing customer service expectations Dedicated, enthusiastic individual willingness to learn and complete task accurately and efficiently Excellent communication and human relation skills

Microsoft Office (Word, Excel, PowerPoint)

Filing, copying, faxing, and 10 key by touch

WORK EXPERIENCE

Bilingual Substitute teacher for grade levels K - 8th grade Educational Support Center - Magnolia, TX - August 2006 to December 2015 Subjects include:

• English

• Spanish (Bilingual)

• Math

• Science

• PC Technology

Position Description Assisting Student Teachers as well as actual Teachers in: Attaining Lessons, grading paper satisfying the goals on the Assistant principals as well as the Lead Principal in charge. Making sure that the administrators of the School had their paperwork ready for the following day. When Student Teacher as well as actual Teacher are absent the responsbilities are: plannign the lessons ahead of schedule. Making sure deadlines are meet.

Purchase Agent

HallmarkSales Corporation - Houston, TX - October 2014 to January 2015 Seasonal

Responsibilities

I simply re-typed and translated Industrial related Quotes Prices as well as Part Numbers And anything that the purchaser might need as far as information regarding the said product Quotes Accomplishments

I learned that in order to have the purchaser understand the Quotes, or what the company might be deciding to purchase, there's a formula to follow, as far as the basic information is followed

: (1) A short description of the Product

(2) The Brand of the Product

(3) The Part number or the Model number of the Product

(4) And all of the Basic Information that said Company would need to know about the Product Skills Used

I used my ability to translate all said information from: Italian, Argentinian, Portuguese, Chinese, Greek, German as well as a variety of other Languages in The universal language English. PC Route Manager / Customer Service Representative ABC Home and Commercial Services - Houston, TX - April 2010 to August 2010 Seasonal

ABC Home and Commercial Services/College Internship Call Center Customer Service: Job Title: Pest Control Route Manager, ( PC ) Route Manager 4 Week extensive training program (Customer Service) Software such as Pest Pac program, Liberty program as well as keeping contact with the technicians to schedule routes. Routing calls, entering personal information into the database system. Creating service accounts with new customers as well as upgrading existing customers. Transfering important phone calls. Job Descrpition:

Managing a specific Schedule for the Routes, making sure customers appointments are filled in properly. Looking for the correct map code to locate then fill in ( as far as the customers appointments are concerned ). Once the data has been processed into an Account, the Pc, or Pest Control Manager then prints out the proper paperwork for the fill attachment in order for the customer to have the order of his/her work. Keeping and saving Data or invoices concerning the customer are highly important. Multi-tasking is a must as well. Taking in calls within the range of 40 or more a day.

EDUCATION

High School Diploma

Magnolia High School - Magnolia, TX

Bachelor in Finance / Accounting

Sam Houston State University - Hunstville

Certificate in Strategical Finance in Finance / Accounting Harvard School Of Business - Boston, MA

SKILLS

Bilingual, Customer support, CSR (8 years)

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