Customer Service Human Resources

PROFESSIONAL PROFILE

A Bachelor of Commerce graduate who is experienced in Marketing, Human Resources, Operations, and Customer Service. Carries a motivated, strong work ethic and is willing to work individually or collectively to get the job done. A confident individual and a quick learner who possesses excellent time management, organizational, decision making, communication, and technical skills including proficiency in MS Word, Excel, PowerPoint, Access, Outlook, SPSS, and social media.

WORK EXPERIENCE

Interaction Representative November 2015-Present

Immediate Media

Continuously manage the social media accounts of all clients, and interact with the public and bring people into our networks using all aspects of the platforms including comments, messages, likes, follows, live tweets, mentions, ads, live chat, reviews, and contests.

Manage the LinkedIn profiles for five clients. I add connections based on personalized criteria, update the profiles, and interact with other business owners to help create additional business.

Update and edit client websites

Marketing/Operations/Sales September 2014-October 2015

Show & Save Discount Card and Coupon Book

Marketed the business using social media accounts, Kijiji ads, posters, promotions, and contests.

Maintained current relationships and developed new relationships with customers, distributors, and advertisers with phone calls and emails, and with MS Access databases

Developed short term operational plans for the business.

Began discussions about expanding into other markets outside of Manitoba.

Used a Just-in-time inventory system to make and receive orders, maintain proper asset and supply chain management, and complete many quality control and materials management duties.

Managed Accounts Receivable and collected overdue invoices while maintaining positive relationships with the individuals or businesses involved.

Supervisor / Pita Artist June 2009-January 2015

Extreme Pita

Played a major role in many Human Resource functions of the business and made decisions with the future of the business in mind regarding recruiting, selecting, training new employees, informal performance appraisals, discipline, and termination.

Conducted managerial duties including scheduling, assigning tasks, payroll, cost control, conflict resolution, and ensuring that health and safety regulations were being met.

Provided excellent customer service in a fast paced environment with the ability to multitask and make quick decisions.

Maintained strong relationships with staff to improve accuracy, speed, quality, and morale.

Crew Member / Maintenance Staff Summer 2010

Butterfield Landscaping

Performed regular property maintenance for residential and commercial businesses with high levels of customer satisfaction.

Hockey Referee 2006-2009

Assiniboine Park Hockey Association

Enforced the rules and maintained order of the game, while most importantly, ensuring the safety of players, by using multitasking skills and quick decision making.

VOLUNTEER EXPERIENCE

Co-Organizer 2002-2009

Steven & Lewis Promislow Youth Charity Golf Tournament

My brother Steven began organizing and running a youth charity golf tournament at the age of 12 to support the St. Boniface Hospital & Research Foundation, when I was 7. The goals of the tournament were to raise money for the Foundation, and just as importantly, get young people involved in the community and recognize the importance of helping others. I got involved after a few years and played a larger role with every passing year until, in 2006, the tournament officially became “The Steven & Lewis Promislow Youth Charity Golf Tournament”. In addition to co-running the tournament, I established and managed the tournament website. The charity golf tournament ran for eleven years and raised over $161,000 for the Foundation.

Skills:

-Through trying to accomplish and plan all the many details needed to ensure the tournament ran smoothly, I developed valuable organizational skills.

-As organizing the tournament began in the winter and I spent several months working on it each year, I have an understanding of the need for perseverance and a strong work ethic.

-Through speaking and communicating with numerous business managers and sports teams/athletes for sponsorships and donations, I have improved my confidence and ability to communicate with others, both orally and in writing.

-As the tournament was more or less a two-man operation, I have learned to take initiative to accomplish my goals, thusly developing my leadership skills.

-Since our youth charity golf tournament was unlike any other, we were constantly trying to find new and unique ways to increase donations to the Foundation each year, and as a result, my creativity continually grew and developed.

INTERESTS

Sports - Active in the hockey community, both as an avid Jets fan, as well as playing the game on multiple teams as part of a healthy and active lifestyle. I also enjoy playing golf in the summer and going to the gym to improve my fitness.

Travelling - I enjoy meeting new people and gaining experience to broaden my perspective.

Music – Local DJ (socials, previously at Whiskey Dix bar), Guitar player

EDUCATION

Bachelor of Commerce (Honours) Degree 2015

Asper School of Business, University of Manitoba

Majors: Marketing & Human Resources

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