Customer Service Representative
Resume:
Edward R. Grinchuk
McHenry, Illinois 60050
**************@*********.***
Summary of Qualifications
** ***** ** ********** ** Quality Assurance relating to pharmaceutical companies.
A successful and progressive experience in a quality assurance capacity with an
international/domestic companies providing pre-shipment verification services for
regional, national and overseas clients.
Responsibilities for direct customer contact and account management including
information management, contract and specification compliance.
Extensive internal & external liaison between departments, branches, outside contractors
(inspectors and freight forwarders).
Supervisory and lead experience including training, scheduling, motivating and evaluating.
Excellent organizational skills as coordinator of multiple departments and senior project
management in a deadline intensive environment. Direct input into project planning.
Excellent communications skills with customers & employees. Works well in a team
environment.
Professional Experience
2015-2016: Catalent Pharma Solutions McHenry Illionois
Production Associate I
Responsible for inspecting, trimming, packaging and finish packaging for assorted Blow/Fill/Seal Machines. Checking by visually inspecting pouches and other printed components for date,order number and other defects. Inspecting for flash on units for customers as Alcon,Roche,Gilead.,Merck and Mead Johnson. Working from written and verbal job instructions, place units in plastic bags or inner cartons with inserts Check sealed bags or shrink wrapped items for complete product. Monitor machinery for jam ups or other malfunctions and inform supervision, turning off machines when necessary and other duties as assigned.
2015:The Home Depot McHenry, Illinois
Lead Associate
Responsible for assisting customers in purchasing building materials, lumber, cutting panel saw requests and home improvements. With a fork lift license unload and load supplier’s trucks, also stock goods for customers.
2014: Mastercoil Spring Co. McHenry, Illinois
QA Lab Technician
Responsible for in-process (AQL) and final inspection on compression springs using calipers, pins & hole gauges for OD/ID tolerances range as low as +/- .001, also length, wire gauge, and compression. Checking twice daily PH count and document readings of cleaning tanks for all springs. Conducting specific tests for customers to meet their standards. Assisting in sorting of non-conformed products.
2012 – 2013: PolyOne/GLS McHenry, Illinois
QC Lab Technician
Responsible in assisting quality engineers in the lab with their formulations by preparing 5 pound product samples to specific instructions. Weigh, measure, and mix raw materials according to specific instructions. Operate molding machine in order to test product plaques for rheology, hardness, peel adhesion, and tensile strength. Document mixing, extruding, and molding condition formulations and test results in lab notebook and in excel.
2000 - 2011: Menards Home Improvements - Carpentersville, Illinois
Sales/Customer Service Representative
Responsible for assisting guest purchasing building materials & home improvement supplies.
Trained new employees, handles customer orders & stocking goods.
2005 - 2006: Tri-State Building Materials - West Chicago, Illinois
Sales/Customer Service Representative
Responsible for assisting customers & contractors with purchases for building materials.
2004 - 2005: Richard's Building Supplies (formerly Russell's) - Woodstock, Illinois
Sales/Customer Service Representative
Responsible for assisting customers & contractors with purchases for home improvement projects
that included roofing & siding materials.
2002 - 2004: Cypress/McKesson Medical Products - McHenry, Illinois
Quality Assurance Supervisor/Inspector
Performed all inspections at several warehouses for products that included home health care,
government & consumer markets, industrial & food. Products included, but were not exclusive to,
latex & vinyl gloves, gauze, disposable apparel, care kits, crutches & accessories.
2000 - 2001: Siegling America - Wood Dale, Illinois
Customer Service/Quality Control
Responsible for all facets of customer orders for conveyor belts & specialty items. Processed
customer orders by phone & fax & responsible for emergency shipments to customers.
1992- 2000: SGS Government Programs, Inc. – Lombard, Illinois
Customer Service/Quality Assurance Manager
Responsible for accuracy & quality of client shipments prior to export to countries under contract with SGS to expedite the process of all commodities. Arrange on-site inspections of shipments to verify compliance with contents and requirements per customer specifications. Schedule and coordinate up to 80 inspectors for audits. Review all reports for accuracy. Served as a liaison with internal departments, regional and main offices, inspectors, and exporters/sellers.
Education
General Engineering/Drafting – Milwaukee School of Engineering
Certificate of Quality (Zero Defects) – Crosby Quality College
Continued Education
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