Windows/Mac/Linux Systems Technical Support
Resume:
Adrian B. Penalo
Tampa, FL **637
actk7b@r.postjobfree.com
OBJECTIVE:
Windows/Macintosh/Linux Networks and/or Systems Technical Support and/or Administration
Type: Full-Time; Min. Salary: $58K/yr or $27/hr; Travel: less than 25%
EDUCATION:
B.S. in Computer Science (Data Comm. and Info. Systems), Florida International University (12/2000).
CompTIA Network+ and Linux+ candidate (both expected on Summer 2016).
EXPERIENCE:
8/2015-2/2016: Technical Support Analyst, Consultis, Tampa/FL
Six months contract providing enterprise level technical support at a local software company (Numara Software) for a corporate size asset management application package.
2/2013-7/2015: IT Operations Support Specialist, MedHOK Healthcare Solutions, Tampa/FL
Long term open-contract supporting a large client-base in the usage of company-made Web & Java based applications and monitoring/managing Ubuntu and Fedora Linux cloud based servers & databases. Writing and maintaining Unix shell scripts and performing complex database queries in MySQL servers.
9/2003-2/2013: Information Technology Systems Administrator, Harte-Hanks Shoppers, Miami/FL
Systems Administrator in charge of implementing/rolling servers, pagination, desktop publishing, and imaging systems. Upgraded old systems to Mac OS X and Windows XP. Many IT responsibilities including data backup operation, directory services maintenance, mobile/wireless devices support, and end-user training & technical support. Daily involvement with relational database systems (Filemaker, SQL), and scripting languages (Applescript, Unix shell, DOS shell).
6/2001-11/2002: Computer Center Manager, Pitzer College, Claremont/CA
Manager in charge of the daily operations of 5 computer labs (over 100 Macintosh and Windows
workstations) in a Windows 2000 and Novell Netware environment. Provided the main technical support
for workstations, peripherals, network and users. Installed software and hardware resources, and
performed the troubleshooting of problems. Created and maintained user accounts and printer queues.
Provided purchasing decisions of new software and hardware. Supervised, trained and hired student
assistants for the computer labs.
11/1999-6/2001: PC/Mac LAN Administrator Assistant, FIU Graham University Center, Miami/FL
Assisted the administrator in the daily operation of a Windows/Macintosh LAN of 25 PCs and 10 Macs,
and 2 Windows NT 4.0 servers; installed NICs, hubs, switches, UPS, and helped solve problems with
LAN devices; helped users with software and hardware problems; installed/configured Internet/WWW
and office software/hardware in the workstations.
5/1998-1/1999: Macintosh LAN Administrator and Technician, Catalina Lighting Inc., Miami/FL
Provided administration and support for a LAN of 10 Macintosh PPC computers and 1 AppleShare IP G3
server for a graphics design department; made purchase decisions for the new server, workstations, and
LAN devices; performed the installation/configuration of all new workstations and the server; provided
Help Desk support for the users; included Macintosh support on the company's Intranet site.
SKILLS:
Mid Level Programming/Scripting:
BASIC, C/C++, Java, Unix shell, DOS shell, SQL, AppleScript.
World Wide Web Authoring/Internet skills:
HTML 4.0, CGI 1.1, HTTP 1.1, WWW publishing (FrontPage and Dreamweaver).
Computer/Equipment operation/support (Operating Systems/Networks):
Windows XP/7/8, Mac OS 10.3-10.7, Mac OS X Server 10.3-10.5, Windows 2003 Server, Ubuntu Linux.
iOS, Android, Blackberry, Windows Mobile/Phone, HPwebOS, Samsung & Nokia propietary cell OS’s.
Epson/HP printers, Canon/Xerox/Sharp Copiers, modems (v.90/xDSL), UPS, hubs/switches, mobile devices.
Ethernet 10/100/1000, 802.11b/g/n (wi-fi), TCP/IP, AppleTalk, NetBEUI, DHCP, DNS, RAID, 3G & CDMA.
Applications/programs support:
MS Office, Apple iWork, SmartSuite, FileMaker, Access, McAfee AV, Dameware, LANDesk, Cisco VPN
PhotoShop, QuarkXPress, Illustrator, Ghost, Assimilator, Norton, Toast, WinZip, Stuffit, Retrospect, Timbuktu.
FTP, Telnet, TN3270, Ping/Traceroute, POP/SMTP/IMAP, Lotus Notes, Outlook, Internet Explorer, Firefox.
Help Desk systems:
iSupport, Jira, Track-It, FootPrints.
Fully bilingual in Spanish and English (writing, reading, speaking).
References available upon request.
Contact this candidate