Manager Assistant

Professional Snapshot

Experience & working knowledge of hospitality industry, both in hotel & resort setting (2 stars)

Oversee hotel operations & ensure clients are being treated with 2 star services.

Deal with internal employee relations & their issues with human resource.

Direct training for new hires.

Resolve customer conflicts with clear, effective solution to sustain high reputation of the company.

Strategic Planning.

Front Office Management.

Rate Management.

Technology integrations.

Employee development.

Determination to succeed.

Handling over 1500 working /non-working force.

Day to day dealing with market and the agents.

Making & analysis weekly and monthly report.

Making Yearly Estimates (Budget).

Handling and maintaining cordial relation with Govt Officials, Trade Union representatives and various other social organizations operating around the estate.

Responsible for 70 hectares re - planting in the division.

9 years in Tea Industry (6 years in Production & 3 years in Field).

2 years in Construction industry.

Factory Head.

Business Administration & Management.

Target Setting & Achievement.

Alternate Dispute Resolution.

Experience & working knowledge of Tea Manufacturing & Plantation Management.

Human Resource Development & Management.

Negotiation.

Employment Details

1. Company: A 2 star Hotel & Resort

Designation: Manager

Duration: From February 2015 till date

Work Locations: Tinsukia, Assam, India

2. Company Name: Mcleod Russel India Limited. (Williamson Megor Group)

Designation: Assistant Manager (Factory & Field)

Duration: From March 2006-February 2015

Work Locations:

Assistant Manager (Field & Factory), Mathura Tea Estate, Alipurduar, West Bengal, India

Assistant Manager (Factory), Jainti Tea Estate, Alipurduar, West Bengal, India

Assistant Manager (Field), Monabarie Tea Estate, Sunitpur, Assam, India

Assistant Manager (Factory), Itakhooli Tea Estate, Tinsukia, Assam, India

3. Company Name: -M/S Sailesh Sharma (a class 1E Construction Firm),

Designation: Assistant Manager Assistant Manager

Duration: March 2004-February 2006

Work Location: Tinsukia, Assam, India.

Skill Summary

Business Development Skills

Demonstrated Success in providing best customer service and handing guest relations.

Knowledge of basic employment laws and general hiring & training.

Proficient in sales & marketing with increasing ability to establish strong relationship with clients.

Creative aptitude for advertising & promotional ideas.

Achieving Monthly / Annual Contracts (International / Domestic) and executing in given time frame.

Monitoring competition, quality standards in the industry devising effective counter measures.

Proficient in developing and streamlining systems with proven ability to enhance operational effectiveness and meet operational goals within the cost, time, and quality parameters.

Effective communicator and team leader with strong analytical, problem solving and organizational abilities and proven track record of best Quality and production.

Ensuring smooth running of Manufacturing including all Technical and Administrative aspect.

Friendly and good in teams or as an individual; attention to detail; ability to learn quickly and an eagerness to do well in any field I work in.

Computer Skills: MS Word, Power Point, Excel, Internet

Education Qualification:

Bachelors of Arts from Dibrugarh University in 2004.

Training & Courses:

Tea Processing & Engineering course conducted by Tea Research Association (T.R.A.), Tocklai Experimental Station, Jorhat, Assam, India

Thorough training on Processing, Tea Tasting, and other aspect of Tea Manufacturing conducted at TRA Nagrakata Experimental Station, Nagrakata, West Bengal, India

Field Management course conducted by Tea Research Association (T.R.A.), Tocklai Experimental Station, Jorhat, Assam, India

Languages Proficiency

English (speak, read, write)

Hindi (speak, read, write)

Assamese (speak, read, write)

Bengali (speak, read)

Interests: Adventure Sports, Music, Watching Movies

Personal Details:

Father’s Name: Mr. Jiban Baruah

Date of Birth: 07/10/80

Sex: Male

Marital Status: Married

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