Operations manager,assistant GM,Front Office Manager

Vasiliy Moskalev

New York, NY, USA

+1-646-***-**-** *******.********@*****.***

General Manager

Hotel Management Chain Management Team Development

Accomplished bilingual (Russian/English) General Manager with experience in chain management for multiple regional stores and thousands of employees, as well as hotel management for major chains, including Marriott. Skilled in room division management, merchandising, and marketing. Dynamic team leader, adept at coordinating simultaneous activities and analyzing and resolving all issues in a timely manner while ensuring quality results. Collaborative communicator, proficient at motivating store managers and deputies to drive key marketing and merchandising initiatives and strategies.

Chain Management

Operations Management

Procurement Management

Merchandising and Marketing

Hotel Management

Customer Service

Health & Safety Compliance

Logistics

Team Development

Corporate Culture Development

Vendor Management

P&L Statements

Training management

Professional Experience

X-5 RETAIL GROUP, Moscow, Russia Aug 2013 – May 2015

Store Manager

Coordinated takeover of Hypermarket by X-5 Retail Group, achieving #1 status for store operations, increasing growth by 7% and decreasing stock, losses, and staff expenses by 5% each.

Managed all aspects of successful store, including merchandising, staff development, and marketing.

ESSEN HYPERMARKETS, Naberezhnye chelny, RT, Russia Sep 2012 – Jun 2013

Regional Director

Supervised nine stores with 3000 employees and 2500-9000 m2 space. Recruited, trained, and developed staff.

Orchestrated store openings, ordering equipment and merchandise, coordinating receiving and stocking goods, and recruiting and training staff members.

Implemented strong company culture, optimizing staff through motivation program and maintaining high customer service standards.

Cultivated excellent long-term relationships with vendors, maintaining ongoing communication and facilitating solutions to address concerns.

Managed inventory, compiling and maintaining records of quantity, type, and value of equipment, merchandise, and supplies stocked in establishment.

SELGROS CASH & CARRY, Moscow, Russia Apr 2009 – Nov 2011

Store Manager

Launched two successful Selgros stores, coordinating merchandising, stocking, customer service, securing, and engineering. Achieved all key performance indicators, resulting in significant gains on P&L statement.

Recruited, hired and trained sales staff, coordinating work flow and prioritizing and delegating tasks, providing motivation and direction to create a positive work environment.

Liaised with local administration and regulatory agencies to ensure that all corporate and governmental health and safety standards were met.

REAL HYPERMARKET, Moscow, Russia Feb 2004 – Dec 2007

Deputy Director of Operations (2007)

Responsible for operations management of all 10 hypermarkets in Russia, with 3000 employees and 6500-12000 m2 of space. Launched two new stores (Nizhniy Novgorod and St. Petersburg).

Coordinated merchandising strategies, controlling assortment availability in stores.

Conducted manager training, developing and implementing onsite training and group seminars.

Professional Experience Continued

Store Director (2004-2007)

Successfully launched new hypermarket, coordinating marketing and merchandising strategies and recruiting, hiring, and training new employees.

ORIFLAME COSMETICS, Sweden; Moscow, Russia Oct 2001 – Feb 2004

Moscow Branch Manager

Reorganized and managed largest Oriflame branch, streamlining operations department to decrease service time from one hour to 15 minutes.

Initiated and supervised telephone ordering, home delivery, and 24-hour delivery service. Served as primary point of contact for logistic and postal delivery services.

Established and maintained delivery and service standards, guaranteeing 100% accuracy in order preparation, dispatch, and delivery.

Conducted corporate customer service classes.

Got an award for personal fortitude.

HOTEL MARRIOTT TVERSKAYA, Moscow, Russia Aug 1999 – Oct 2001

Director of Operations

Supervised 50 employees throughout hotel services, coordinating work shifts and resolving issues and complaints promptly and courteously.

Managed front desk, concierge floor and service, bell service, switchboard, and health club.

Increased customer service index from 78% to 96% within first year.

Got an award of best manager of the year

PRIOR EMPLOYMENT

HOTEL “NOVOTEL”, Night Manager, Moscow, Russia

HOTEL “RENAISSANCE”, Front Office Manager, Moscow, Russia

Education & Courses

Diploma in Strategic Management, Training Managers and Executives Program, President of Russian Federation, Moscow, Russia 2004

Diploma in Hotel Management, Educational Institute of American Hotels & Motels Association, Orlando, FL

Diploma in Engineering/Mechanics, Moscow Auto Mechanical Institute, Moscow, Russia

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