Management Active Directory

STEVEN KAPP

* ******** **** **** *******, CT ****1

*******@*******.*** 203-***-****

SUMMARY OF QUALIFICATIONS:

Cracker-jack IT Solutions Problem-Solver Self-Motivated Team Player Determined Multitasker Detail-Oriented Strategic-Thinker

TECHNICAL SKILLS:

Operating System and Software Skills: Microsoft Windows 7 Enterprise, Ultimate, Professional (32/64 bit); Microsoft Windows XP (32 bit); Advanced TCP/IP and Routing skills; Windows 2003/2008 64 Bit Server, MS-Command Line Interface, Windows 2003/2008 Server Group Policy Management Console Experience; Airwatch, Skype, Cisco WebEx, Microsoft Office 2010-2016, Symantec Endpoint Protection and Hard Drive Encryption, Ghost Cast Server, and Symantec Backup Exec; Proficient in the troubleshooting of networking issues from LAN and WLAN routing and switching using the OSI and TCP/IP Stack Models; Worked with various aspects of Active Directory, DNS, DHCP; Wireshark; Various Remote Access Tools including RDP, Bomgar, Dameware, VNC, VPN (Primarily Cisco and Sonic-Wall), Oracle Virtual-Box, Nmap 6.47, Pushed software via ACME and SCCM

Hardware Skills: Storage Area Networking equipment: RAID, tape carousel’s; HP and Dell server hardware and peripherals; LAN/WAN, NIC replacement and configuration, Cisco/Altigen IP phones (Installation and Configuration); Replaced and Configured Phone Cards in Altigen IP Phone Server; Setup Cisco and other wireless access points; Rebuilt and setup PC’s, laptops and installed replacement components; also setup and configured IMAC’s; IPhones, and IPad’s

EXPERIENCE:

Cablevision Computer and Network Technician August 2015 to October 2015

ION Computer Consultant 3-Month Contract

Used SCCM and Network PXE Boot to install images on Dell E series laptop’s and Optiplex series desktop computers

Resolved computer speed and bootup issues through msconfig, defragmentation, CleanUp, and check-disk command line tools

Resolved Checkpoint Encryption problems when computers would boot to a blue screen giving a Point-Set error

Repaired and created user profiles, resolved mechanical issues as well as ip addressing on Dell multifunction laser printers.

Handled calls and desktop support in both the Norwalk and Stamford offices of Cablevision

Eliminated wireless sync issues with handheld Motorola and Symbol scanners

To address the need for increased hard drive space, I mapped and setup a corporate user network share for each employee

Utilized Service Management to log tickets and track corporate assets, such as computers, servers and printers

Knowledge of Cisco wireless access points and troubleshot Apple IPhones, Macbooks and IPad’s

Experis Computer and Network Technician January 2013 to March 2015

Used Acronis and Network PXE Boot to install images on Dell E6430 laptop computers; resolved speed issues through disk defragmentation, cleanup, and check-disk command line tools

Setup email accounts, as well as multifunction office laser printers

Diagnosed and resolved Spyware and Virus issues to restore system performance

Identified bandwidth slowness and implemented solutions to speed up data transmission across wired/wireless networks

Eliminated corporate network outages and dropped Internet Services; set up and introduced data backups for the server share

Utilized Spiceworks Network Management software to monitor network traffic

Utilized LANDESK Service Management software and LANDESK Asset Management software

Knowledge of switches and routers, including command line experience

UBC Envision Group, Southport, CT July 2011 to September 2012

Desktop and Server Support Technician

Supported users in the Glastonbury, Philadelphia, Southport, and London offices by testing and installation of routers, VPNs, and wireless equipment; fixed BlackBerrys, iPhones, Macbooks, Windows laptops, and desktops; skilled with BES server

Fixed DNS and DHCP issues for client laptops across the forest in Active Directory 2003 and 2008

Contributed proactively to the new domain controllers installation and coexistence and migration of US Exchange 2003 to Exchange 2010 servers; successfully configured a new subnet in the Sonicwall VPN appliance for remote users

Configured Symantec Endpoint Protection and Malwarebytes Antispyware and implemented Symantec Endpoint Encryption on hard drives in users' computers; administered and eliminated the utilization of McAfee's EPO hard drive encryption and the Enterprise Anti-Virus client

Assisted users and VIPs with VPN remote access via Sonicwall Net Extender software and RSA tokens

Used Norton Ghost Cast Server and later SCCM to deploy Windows 7 images on computers

Utilized Remedy and Service Desk ticketing systems for incident management with also PC move, add and change experience

Created and edited group policy objects via the Group Policy Management Console in Windows 2008 R2

Configured Altigen IP phones and assigned phone numbers with extensions in Max Communicator 6.5

Resolved virus issues; specifically the Google redirect virus with eScan Antivirus + Firewall

Utilized SCOM for system monitoring

Wrote technical documentation on baseline performance measurements and setup browser security policies

GE Asset Management, Stamford, CT January 2011 to February 2011

Lead Trade Floor Support Analyst / Insight Global Consultant

Provided Desk side and Help Desk support for GE users, traders, executives and PC move, add and change experience

Administrated the Blackberry Enterprise Server for all users with Blackberry smartphones and setup IPhones/IPad’s

Assisted GE users with Blackberry activation through AT&T and the migration of their mail, calendar, and contacts to new units

Assisted GE traders and analysts by putting the Bloomberg application on the Blackberry phones.

Consistently met SLA requirements in GE's multifaceted environment from the Trade floor to other departments

Replaced Cisco 7940 phones as well as installing the Cisco softphone application on user approved laptops

Resolved wired and wireless networking issues, which included activating switch ports to adding the correct SSID

Assisted the Network team by setting up RSA tokens for GE users, so they had remote access to approved resources

Deployed Cisco WebEx for different GE Asset Management departments for audio, chat, and video communication

DYMO Corporation, Norwalk, CT 2008 to 2011

Call Center Support Specialist / Aerotek Staffing Temporary Consultant (2008 to 2009 & 2010 to 2011 only)

Fixed DYMO label and handheld printers in various domains and workgroups for users and VIP's

Used WebEx and VNC for remote access to customer computers to timely resolve issues

Resolved TCP/IP issues for clients and VIP computers in MAC, Windows, and Linux environments

Worked with MS Windows XP, Vista and MAC operating systems for users and various VIP’s

Configured DNS and DHCP in Windows 2003 and 2008 Servers and PC move, add and change experience

Utilized the Right Now and Remedy ticketing systems to log customer technical issues

Supported over 500 users worldwide in a Windows 2003 Server Active Directory environment

Created VIP and user accounts, groups, and group policies in Active Directory 2003

Kapp Computer Consulting – Connecticut and Wisconsin July 2002 to September 2008

Owner and Systems Engineer

Traveled to Racine, WI to setup the computer portion of "The Green Editor."

Renewed SLA’s with small business clients and secured longer agreements (primarily from 2005 to 2007)

Setup and used Footprints and Remedy to create tickets for user issues

Configured Active Directory in Microsoft Server 2003

Setup mailbox and Bitlocker hard drive encryption for small and home business users' PCs with Windows 7 Professional

Setup SugarSync for small business owners and homes in Fairfield County, CT to ensure excellent online data storage security

Installed and configured wireless routers, access points, and bridges for users and VIPs in their homes

Gained proficiency with various Dell OptiPlex, HP and other laptops and desktop computers

Configured VPN remote access for users and VIP homes and offices

Installed and fixed issues with Microsoft Outlook 2003 and 2007

EDUCATION:

Bachelor's degree in Music Performance University of Texas at Austin, Austin, TX, September 1994 to May 1999

Certificate in Network Engineering The Chubb Institute, New York, NY, July 2002 to July 2003

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