Customer Service Real Estate

Cher Curtis

***** ******** *****, *******, ***** 77015

Phone: 832-***-****

**********@*****.***

Career Objective

Highly motivated tenured professional with 19 plus years of experience in the Finance and Banking Industry with a focus on credit and collections, risk analysis and workflow management. I am seeking an opportunity to utilize my knowledge and skills to achieve a Credit and Collections position that provides me the ability to demonstrate my ability to multi-task, problem solve, conduct research, analyze and review trends of consumer transactions and mitigate loss for the company.

Professional Experience

JPMorgan Chase 09/2012 - Present

Auto Finance, Houston TX

Sr Specialist II

-Peer-mentor existing and new team members to minimize learning curve

-Sustained high quality customer service through consistent customer advocacy

-Analyze customer’s auto loan accounts for risk trends

-Identify gaps in processes and recommend more effective procedures

-Manage effective collections practices under strict Compliance Regulations

-Deescalate customer’s complaint(s) and provide effective resolutions

ER Solutions 01/2009 – 02/2011

Houston, TX

Commercial Collection Specialist

-Successfully managed and maintained high volume portfolios for new clients

-Researched and provided optimum solutions for distress portfolios

-Provided financial consultations and financial overviews to stockholders

-Provided detailed documentation of due diligence analysis

URS, Inc 10/1995 – 01/2009

Houston, TX

Sr Collection Specialist

-Evaluated, analyzed and established sound arrangements that achieved solid resolutions

-Responsible for analyzing consumer’s and business’s portfolios for restructure

-Negotiated settlements to minimize company losses

-Managed and reviewed daily revenue

Academic Background

Devry University, Downers Grove, IL

Major: Bus Admin, Minor: Finance

Sierra School Of Real Estate, Houston,TX

Certification of Completion, Mortgage Broker

Prairie View A&M University, Prairie View,TX

Major: Bus Admin, Minor: Marketing

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