Customer Service Management

DUSTIN BURRIS

**** ***** ***** *****, *******, TX 77066 • 832-***-**** • *************@*****.***

Accomplished Leader eager to contribute 10+ years of experience maximizing efficiency through Operations Management to a progressive organization. PROFILE OF QUALIFICATIONS

• Results-oriented Professional possessing a proven track record of implementing highly successful process improvement initiatives.

• Strong management skills demonstrated throughout multiple hands positions overseeing up to 20 direct reports.

• Received extensive hands on training, as well as System Certifications from both Canrig and Totco. AREAS OF EXPERTISE

• Operations Management

• Project Coordination

• Networking

• Quality Control

• Training & Development

• Field Services

• Logistics Management

• Process Improvement

• MS Excel & PowerPoint

TECHNICAL PROFICIENCIES

Cable Terminations: Solder, Crimp, Compression and Punch-Down connections for audio, video, network, control and power devices.

Cable Media: Coax, Mini-Hi- Res, Copper, Multi-Conductor, CAT-5, and Fiber Optic Cabling. Cable Handling: Proper Cable Pull Techniques, American Standard Code regulations for Plenum and Non-Plenum rated cables.

Rack and Field Termination: Maintain uniform cable dressing and secure system connections. Equipment Configuration: Program and adjust system configurations to major AV components such as AV Routers, Scalers, Converters, Control Processors and Touch Panel devices. PROFESSIONAL SYNOPSIS

Hembros Hydrocarbons US Inc., Houston, TX 2013-Present Chief Operating Officer

• Leverage subject matter expertise to substantially increase efficiency throughout thorough client needs assessments and development of innovative solutions.

• Champion process improvement initiatives, resulting in maximized company profit while reducing cost of delivering end product to customers.

• Exemplify strong leadership skills throughout effective, hands on management of 20 direct reports.

• Strategically oversee inventory control, invoice processing and logistics of daily operations.

• Implement highly innovative methods to promote safety while driving performance enhancement.

• Ensure quality control, key to maintaining client satisfaction while promoting retention.

• Resourcefully acquire top talent by utilizing various recruiting tactics. Key Achievements:

• Designed and deployed Area Gas Detection Division.

• Streamlined processes by developing and enforcing adherence to Contractor/Employee Handbook.

• Implemented innovative tracking software, key to reducing time and errors throughout invoicing. Karl Storz Endoscopy Houston, TX 2012-2013

Installation Technician II

• Contributed extensively to project management for installation of operating room integration deliverables, including cable handling, cable terminations, rack and field terminations, equipment mounting and equipment configuration.

• Heavily involved in all project phases, ranging from pre-install conferences to post install debriefings.

• Maintained adherence to hospital protocol, as well as Karl Storz professional conduct standards.

• Demonstrated top notch customer service, receiving recognition for continually going above and beyond. DUSTIN BURRIS

5911 Lodge Creek Drive, Houston, TX 77066 • 832-***-**** • *************@*****.*** Continental Laboratories Houston TX 2010-2012

Senior Field Service Technician

• Fulfilled key role contributing to installation and maintenance of Electronic Drilling Recorders, P.V.T. systems and stand-alone gas detectors on drilling rigs.

• Utilized strong project management skills to maximize efficiency throughout service and repair of land/offshore rigs, as well as equipment fabrication on rig sites.

• Primarily focused on manufacturing and repairing equipment throughout various tactics, including drawings, soldering, terminating wiring, building wiring harnesses, network cabling an wireless cables.

• Promoted optimized productivity throughout thorough training of new hires. Canrig Drilling Technologies, Houston, TX 2004-2009 Area Manager

• Received multiple merit-based promotions based on exemplified ability to maximize efficiency while minimizing client cost throughout rig-ups, new installation, service calls and rig downs.

• Demonstrated leadership skills throughout hands on management of contractors within PLC and Top Drive Division.

• Contributed extensively to talent acquisition processes, including identification, interviewing and hiring top talent.

• Chief responsibilities included budget management, inventory control, employee performance oversight and promoting safety regulation adherence.

• Ensured quality control throughout thorough review of paperwork and JSAs.

• Strategically gathered client requirements, developed needs based solutions.

• Developed highly effective training programs on proprietary software and hardware.

• Leveraged aggressive sales and negotiation tactics while promoting company products and services. Key Achievements:

• Successfully opened satellite office in Kilgore, TX, overseeing development of parts warehouse for Nabors East Texas Flex rig fleet, Canrig Top Drive and PLC division, Canrig Rigwatch division. M/D Totco, Tyler, TX 2003–2004

Lead Field Service Technician

• Contributed extensively to daily drilling operations, with associated responsibilities including service/repair of 30+ rigs, developing successful training programs for new hires and strategic manipulation of Data Acquisition Systems, computers and survey equipment.

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