Manager Customer Service

Location:

Posted:

February 17, 2016

NDEYE AMINATA CISSE DJIGAL

***********@*******.***

Objective: Seeking an administrative or secretarial role where I can apply my skills having worked for international companies in such a capacity.

EDUCATION

Universite Cheikh Anta Diop (University in Dakar)

Associates Degree in Hospitality Management, May 2002

WORK EXPERIENCE

Management/Retail Experience

08/15-12/15: RAINBOW USA: Manager

06/11-08/15: VIM STORE: Manager

06/10-06/11: VIM STORE: Assistant Manager

12/07-05/10: AFRICA KINE RESTAURANT: Manager

02/05-11/07: AFRICA KINE RESTAURANT: Dining Room Team Leader

Administrative/Secretarial Experience

07/03-01/05: Tele Performance Ouest (France)

Communications Agent

Contacted businesses and private individuals by telephone in order to solicit sales for company's goods and services.

Maintained records of contacts, accounts, and orders.

Trained new employees on systems, techniques, and reporting.

Delegated lists of calls and tracked new employee's results.

05/02-07/03: SONACOS (Senegal)

Secretary/Executive Assistant

Head Assistant to the Chief Judicial Officer of a major Senegalese Oil Company

Scheduled Meetings, Organized catering, Took minutes and distributed.

Managed Phone Calls, filtering incoming and outgoing based on priority.

Translated incoming documents from English to French.

Reviewing reports and checking for accuracy prior to presentations.

02/02- 05/02 NID (Senegal):

Secretary

Secretary for the Owner and President of a Senegalese Printing House

Managed a heavy volume of calls.

Supported a team of 14 people with any tasks needed in the facility.

Responsible for budget and ordering of supplies.

SKILLS

Windows, Mac, MS Office, Databases, Fluent in English, French and Spanish