Customer Service Assistant

Brian Heo

***** ******** ***

Germantown, MD ****6

Tel: 301-***-****

E-Mail: *******@*****.***

Education

University of Maryland, College Park Graduated May 2014

Bachelors of Science, Economics GPA 3.1

Coursework: Used STATA program from econometrics, computer method, and statistics course to run regression analysis to collect and analyze data.

Work Experience

Autoscribe Corporation Gaithersburg, MD

Research Specialist October 2015-November 2015

Conducted thorough and accurate research pertaining to ever changing bank information including financial mergers & acquisitions, openings/closings, title changes, and relocations.

Assisted executives and other banks by using Excel and Outlook to ensure that Lyon database is accurate and updated for the use of external customers and banks.

Learned to manage banking data using financial institution website and database.

Meridian Senior Living Silver Spring, MD

Accounts Payable Specialist Intern July 2014 – November 2014

Processed and evaluated over 500 invoices on a weekly basis using accounting software program called Yardi.

Evaluated invoices by conducting budget and cost analysis to answer vendors inquiring about payments.

Analyzed cash flows and expenditures of various companies to ensure that every invoice is getting processed with precision.

Robert H. Smith School of Business College Park, MD

Research Assistant June 2013 – August 2013

Assisted professor on the research topic of bankruptcy by mining plan summary data to 3500 corporations.

Facilitated bankruptcy report by analyzing information disseminated from research of the given topic.

Matsutake Frederick, MD

Server/Cashier January 2015 – July 2015

Developed interpersonal communication skills by providing customer service and collaborating with managers.

Supervised new servers and teach them how to manage money and checks.

Calculated daily revenue with managers and allocated them appropriately to employees.

Leadership Experience

Global Mission Church Silver Spring, MD

President October 2015 – Present

Coordinated and led annual conferences for over 120 members.

Oversaw annual budget of approximately $3,000 and ensure resources are properly allocated.

Collaborated with 12 other board members to plan and organize networking programs and events.

School of Languages College Park, MD

Teaching Assistant September 2013-May 2014

Revised and planned students’ assignments, essays, presentations, and quizzes using Excel and Word.

Established good working relationship with professor by using PowerPoint presentation to discuss event plans, scholarship, and students’ assignments.

Improved students’ academic performance by holding office hours on a weekly basis to ensure that their concerns and needs are addressed.

Skills and Interests

Programs: STATA, MS Excel, PowerPoint, Word, Outlook, Yardi, LEO.

Languages: Fluent in Korean, Conversational in Chinese and Spanish.

Interests: Weightlifting, Baseball, Traveling, Soccer, Piano, Guitar, and Vocal Musical Genre.

Extracurricular Activity: Korean Business Economics Student Association, GMC Missionary & Praise Team, Korean International Student Association, Collegiate Leadership Academy, National Society of Collegiate Scholars.

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