Customer Service Manager

George C. Smith III

Address: *** ****** **** *****, ******, SC 29334

Phone: 585-***-**** (cell)

Email: *******.***@*****.***

Summary of qualifications

Diligent, detail oriented professional with more than a decade of proven leadership skills and demonstrated operational excellence. A proven achiever in a variety of fast-paced environments, completing projects within time and budget constraints, and managing the public with professionalism. Superior customer service, forging lasting and meaningful relationships. Proven track record of building strongly engaged teams through accountability, training, and structured development plans.

Skill Set

Leadership

Team Building

Six Sigma

Inventory Management

Customer Service

Sales

Facility Layout

Operations Management

Process Improvement

Education

CLEMSON UNIVERSITY Clemson, SC

Masters of Business Administration Anticipated Fall 2017

VILLANOVA UNIVERSITY Villanova, PA

Certificate of Achievement Six Sigma Green Belt 12/2014

ANDERSON UNIVERSITY Anderson, SC

Bachelor of Business Administration 8/2011 – 12/2013

Work experience

ULTRAFAB, INC. Greenville, SC

Operations Manager, Southeast Production Facility 3/2014-Present

Increased average daily Machine Uptime from 55% to 80%

Increase in weekly production from 2.3 Million units per week to 4.8 Million units in 18 months

Scrap Reduction of 7%

Currently managing project to expand facility to double capacity, adding five to seven more production lines, including new product division

Organized facility layout and work flow to reduce waste, and increase efficiency within production

Created two new positions to reduce worker fatigue, increase productivity, and reduce quality defects

Served as Green Belt project leader for Inventory Variance Project. Successfully re-engineered the inventory control procedures in relation to Bill of Materials, Manufacturing Orders, and Internal Site transfers saving over $250,000 annually

THE SERVICE CENTER, LLC 3/2012- 1/2014

General Manager, Southeast Operation Greenville, SC

Successfully prepared facility and team for audit performed by The Compliance Team. Became Accredited Medical Equipment distributor

Prepared and administered successful Vendor Audit

Created, established, and maintained policies and procedures for the organization to retain Vendor approved Warranty Repair Center status

Revised Team Member Handbook, and created two new leadership positions within the Southeast Operation

Developed method for tracking the repair of medical equipment. Reduced turnaround time from 6 weeks to 1.5 weeks.

Business expansion required allocating second facility. Managed lease negotiation, facility layout, relocation

Year-over-year production increase of 21% in cylinder fills, 9% in cylinder services, and 27% in Equipment repairs

Advance Auto Parts 8/2000-3/2012

District Manager Greenville/Spartanburg, SC

Regional District Manager of the Quarter

Positive year over year sales growth in retail and wholesale

Regional leader in attachment sales and premium products balance of sales

Led Region in turnover percentage and employee retention

Three consecutive years with a location in the Leader’s Circle; designated for top 5% of stores out of 4500 locations

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