Customer Service Manager
Resume:
Berwyn, Il *****
Victor E. Gonzalez
Objective
To be able to implement the skills and abilities I have acquired in a new professional setting.
Work experience
May 2012- Feb. 2013 Papa John’s, 6628 Cermak Ave Berwyn, IL 60402
General Manager
Manage in-store staff and deliveries
Hiring and training of staff
Open and close duties
Money Handling and deposits
Inventory and receiving of goods
Data entry
Customer service
Nov 2010-April 2012 Papa Johns, 2020 N California Chicago, IL 60647
Restaurant
Assistant to General Manager
Manage in-store staff and deliveries
Open and close duties
Money handling
Inventory
Promoted to General Manager on May to New Opening Papa John`s
Aug. 2008-June 2010 Cricket authorized Dealer, 7935 W Ogden Lyons, IL 60534
Cricket authorized Dealer
Store Manager
Managed two stores
Current Commission Sales
Money Handling and deposits
Open and closing procedures
Receiving- allocation of inventory between stores and returns
Customer service
Training and mentoring of staff
Dec 2007- 2009 H & R Block, 3820 S Harlem Ave. Lyons, IL 60534
Tax Preparation
Tax professional
Customer service
Open and Closing duties of store
Marketing
Itin non-resident taxes
Preparing civilian and military income taxes
Oct. 2006-Jan. 2008 The Mobile Solution, 7501 W. Cermak, North Riverside, IL 60546
T-Mobile authorized dealer
Sales associate
Commission sales
Sales goals and quotas successfully met
Contract negotiations
Cash handling
Open and Close store
Customer service and qualifying customers
Money handling and deposits
Inventory of products
April 2006-Sept 2006 Victoria’s Secret, 875 N. Michigan Ave. Chicago, IL 60611
Located in Water Tower Pl. on Magnificent Mile
Stock
Receiving of Merchandise
Inventory count
Sept 2001- Aug 2006 Gap Inc. Chicago, IL 60611
Sales and Support
Cash Handling
Fittings
Merchandising
Visuals
Customer Service
Security
Shipping and receiving
Oct. 2005- June 2006 Ermenegildo Zegna, 645 N. Michigan Ave Chicago, IL
Luxury Boutique
Shipping and Receiving Manager
Stocking merchandise
Shipping customer goods
Inventory
March 2005-Nov. 2005 Johnston & Murphy, 625 N. Michigan Ave. Chicago, IL
Sales Associate
Commission Sales upwards of $800 daily
Cash handling
Customer Service
Deposits
UPS
Shipping and receiving
Inventory
Education
Sept 2001-March 2002 Harrington Institute Chicago, IL
Interior Design courses
Sept 1996-1998 Morton College Cicero, IL
Business courses
Sept 1990-June 1995 J.S Morton East High School Cicero, IL
Diploma – Major in Food Services
References
Felipe Organista, Jr KSA Lighting Hanover Park, IL
Ramon Pagan, Sr Illinois Dept. Employment Security Berwyn, IL
Languages
Fluent in Spanish
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