Technical Support Management

Nicholas Deorajh

** ******** ** ********, ******* L6P 3J7 Cell: 647-***-**** actk1k@r.postjobfree.com

SYSTEMS ADMINISTRATOR

Proven Success in Systems Optimization and Strategic IT Solutions

Accomplished systems administrator with 6 years of experience managing server infrastructures and data-center operations across multiple platforms (Linux, Windows). Effectively plan, install, configure and optimize the IT infrastructure to consistently achieve high availability and performance.

Proven ability to create and deliver solutions tied to business growth, organizational development and systems/network optimization. Skilled problem identifier and trouble-shooter comfortable managing systems, projects and teams in a range of IT environments.

HIGHTLIGHTS OF QUALIFICATIONS

Server and Workstation Patch and Updates using SCCM

Systems Installation, Configuration & Upgrading

Risk Management /Troubleshooting

Workflow Planning

Technical Support

Training & Mentoring

Productivity Improvement

SAN Management

Project Management

Ecommerce’s Management

ERP System Management

Backup Administrator

PROFESSIONAL EXPERIENCE

Systems Administrator

Longo Brothers Fruit Markets Inc. – Vaughan ON June 2013 – Present

Administer the corporate servers and network environment consisting of a balance of Windows 2003/2008/2012 Servers & Linux (Red Hat AS/ES4.x, 5.x) servers, Solarwinds monitoring

Support and manage Virtual environment consisting of various ESX hosts (ESX 4.x and 5.x) in a HA Cluster

Administer SAN Storage (Fiber Channel and iSCSI) from mixed vendors including - Dell EMC Clarion CX4-120/CX300 Storage, NetApp FAS Series storage, HP3 PAR, Brocade/McData FC switches

Backup administration involving various technologies, including CommVault, Veeam and VRanger

Support and administer Active Directory (2003/2008/2012), DHCP, DNS, WINS, SFTP,RADIUS

Support and manage RF and mobile devices and related applications. Including Wireless Secure Infrastructure (WPA/TKIP), IIS Internal/External Web based applications.

Maintains system performance by performing system monitoring and analysis, and performance tuning; troubleshooting system hardware, software, networks and operating and system management systems; designing and running system load/stress testing; escalating application problems to vendor

Design and implement redundant systems, policies, and procedures for disaster recovery and archiving to ensure effective protection and integrity of storage appliances and stored data assets.

System Analyst

Longo Brothers Fruit Markets Inc. – Vaughan ON September 2012 – June 2013

Conduct thorough analysis of documentation and I.T knowledge database of customer experiences related to ERP software and provide recommendations for quality improvement to the Manager, Business Solutions.

Conduct thorough analysis of established fact-finding procedures, knowledge of pertinent work processes and procedures, and familiarity with related programming practices, system software, and computer equipment to resolve issues and improve system quality

Collaborate with customers, developers, and analysts to identify areas for improvement and development to our ERP application software’s

Collaborating with customers, developers and analysts to identify and resolve issues in a timely manner

Escalating issues to the Manager, Business Solutions and/or the software vendor if required

Acting as an information resource by sharing technical expertise and knowledge for projects and software enhancements

Create new and maintain existing documentation based on issues and customer experiences related to systems in the ERP platform.

Maintain the I.T knowledge database with ERP related issues

Prepare test cases and perform integration testing for ERP software enhancements and upgrades

Complete thorough documentation of testing results and modifications

ADDITIONAL IT EXPERIENCE

Longo Brothers Fruit Markets Inc. – Vaughan ON Technical Support Specialist, 2011-2012

TNG Networks Inc - Toronto, ON Technical Support Specialist, 2009-2011

triOS College - Toronto, ON Network Technician Assistant, 2009

VOLT Technical Service - Toronto, ON Tier 1 Technical Support, 2007-2009

EDUCATION

Network Engineer Diploma

triOS College Toronto, Ontario 2008 – 2009

Computer Systems Technician-Networking Diploma

Centennial College Scarborough, Ontario 2004 – 2007

CERTIFICATIONS

MCITP: Enterprise Administrator

MCITP: Enterprise Support Technician

MCITP: Enterprise Desktop Support Technician 7

MCITP: Windows Server 2008 R2, Virtualization Administrator

MCSE

CompTIA Linux +

MCSA Messaging

CompTIA A+

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