Customer Service Account Executive
Resume:
April Q. Diepstra
*** **** ****** ***** *****, MI 49090
*****.********@*****.***
OBJECTIVE: Skilled communicator and an enthusiastic developer of good client relationships. Seeking a position that is not just a job but something I will enjoy. I am no stranger to hard work, quite the contrary. I appreciate a solid work ethic and thrive on it. However, I am not interested in working for nothing, nor making my life all about work. Seeking a creative upwardly mobile organization with a bright future.
OFFICE EQUIPMENT & SOFTWARE APPLICATIONS: Proficient in Word, Power Point, Excel, Outlook, Salesforce, Type 55 wpm, 10 Calculator by touch, Quick Books, 100 line switchboard operation, Qualifier Plus Mortgage software
EMPLOYMENT HISTORY
Baymont Inn & Suites – Guest Service Associate, Part time (10/15 – Currently)
Responsible for taking and upselling phone reservation and walk ins. Informing customers of Baymont’s current promotions and membership advantages. Upselling and offering discounts when available and when profitable for the company. Checking guests in and out. End of shift accounting and always being aware of guest and employee safety concerns. Customer service, cash handling, laundry, general cleanliness and upkeep of the entire facility.
Mlive Media Group – Customer Service “Classifieds” (01/2013 to 12/2013) - Account Executive (12/2013 to 07/2014) Responsible for growing new and existing business by representing the company’s total audience solutions product suite and by ensuring that campaigns are properly implemented, monitored and optimized. Meet with clients through a consultative needs-based selling approach to create custom digital and print advertising campaigns that exceed customer expectations. The product suite includes graphical display ads on local market website and ad networks, mobile, video, text, apps, digital directories, search engine marketing, search engine optimization, social media optimization and print
•Proactively identify new business through cold calling, networking, marketing, referrals, and lead databases
•Serve as a marketing consultant by providing industry insights through up-to-date knowledge of industry
•Ensure campaigns are optimized
•Maintain and optimize campaigns and renew or up-sell
•Build relationships/partnerships through networking
Priceline.com - Customer Service Executive (08/2008 to 04/011)
Managed relationships with hotels by providing high levels of customer service and account management support. Acted as the main point of contact with hotels verifying guest information as needed and communicated any developments in service, products, website, or systems. Answered any incoming inquiries from customers regarding system, reservations and etc. Managed customer complaints regarding overbooking, hotel amenities and services in a professional manner resolving the problem through the most effective means possible. Provided guidance to hotels in utilizing and optimizing our systems and serve as a liaison with the appropriate departments to gain relevant information and resolve problems or support. Resolved any issues or complaints that have been detailed on incoming guest reviews and take appropriate action as needed. Ensured that all administration is completed as required.
Renaissance Recovery Solutions - Skip Tracer (02/2006 to 07/2008)
Communicated with field agents in an effort to locate collateral. Used my investigative skills and software to pin point the location of collateral, then retrieve and return said collateral to my clients.
Ameriquest Mortgage - Account Executive (02/2003 to 11/2005)
Generated high quality salable retail residential mortgage loans, primarily through realtor relationships, builder and branch relationships, while ensuring high customer service levels. Developed and maintained long-term referral sources with branches, realtors, builders, attorneys and other external source. Serviced referrals from branches and other company departments as appropriate. Counseled customers on various types of mortgage financing, choosing a program best suited to their needs. Complete mortgage application, follow through to closing and resolve any problems, while ensuring salability and compliance guidelines. Educate realtors, attorneys, builders, branches and the public on mortgage programs through seminars, etc. Attain production goals.
EDUCATION
Ottawa Hills High School, MI Graduated – General
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