Customer Service Administrative Assistant

SEASONED OFFICE PROFESSIONAL

CAREER SUMMARY

Multifaceted and experienced professional. Creative, inspiring, a meticulous perfectionist, completes tasks in a timely manner. Top-notch in customer service skills and can work well with team as well as independently. Experience in corporate sectors of: retail, the medical field, real estate, manufacturing, insurance and education. Awarded bonuses, certificates and gifts for outstanding work, and for meeting department deadlines.

WORK EXPERIENCE

10/2015 – 02/2016 College Hospital: Medical Administrative Assistant

Daily and monthly billing audits, group therapy notes audits, filing medical documents, chart disassembly, medical billing, transportation schedule, group therapy calendar, dietary menu, spreadsheet updates, admissions, discharges, and level of care notifications.

05/2010 - 10/2014 Adellee’s Inspirations: Mega Office Manager

Managed office in a top-notch in proficient manner in areas of customer service, fundraising, invoicing, accounts payable, account receivable, bank ledger, bank deposits, insurance, filing, calendars, inventory, conference call set up, internet research, creation and upkeep of database, excel spreadsheets, power point presentations.

04/2005 - 10/2009 George County Schools: Super Substitute Teacher

Proficient teacher who inspired lower learning students. For a three-month maternity leave, was given the opportunity to design and implement curriculum to help students want to apply themselves, which made learning more exciting for them. Student test scores showed improvement. Successfully managed class of fifteen to twenty students.

1993 - 2009 Ranstad Staffing Agency: A-1 Administrative Assistant

Successfully fulfilled temporary assignments for small and large corporations, including medical offices, manufacturing, real estate, retail, insurance, music industry and energy lighting.

1990 - 1993 Walker Memorial Hospital: Insurance and Customer Service Specialist

Super proficient insurance representative: Ran aging reports and made sure secondary insurances were verified, billed, corrected, rebilled. Was known for having awesome customer service skills. Some experience with collections.

EDUCATION

10/2014 – 04/2015 UEI, El Monte, CA

Certificate for Medical Billing and Coding. Coursework included proficient knowledge of HIPPA compliance, CPT, ICD9/10, HCPCS, ADA, CMS-1500, UB-04, workman’s compensation, collections, ambulance billing, Medicare/Medical appeals, claims inquiry, treatment authorizations, resubmissions, bank deposit forms, patient ledgers, reconciliation.

06/1994 – 09/1994 South Florida Community College, Avon Park, FL

Nursing Program. Completed semester courses: English I, Psychology I, Math for Health Occupations.

03/1985 – 10/1985 PTC Career Institute, Tampa, FL

Certificate for Medical Transcription. Coursework included Anatomy & Physiology, Medical Terminology.

Hard Skills:

Proficient Computer Skills - Medisoft, Medcin, Office Ally, Administep. Word, Excel, Power Point, Google documents, Windows, Mac OS X, JD Edwards, Photoshop, HTML.

Typing: 60-70 WPM

Soft Skills:

Enthusiastic, responsible, dependable, punctual, takes pride in work

Professionalism, diplomacy and skilled at working with people with diverse backgrounds

Resourceful in solving problems, maximizing resources, improving operations.

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