Customer Service Social Media

Jasmine A. McDonald

C: (***) ***- **** E-mail: ************@*****.***

Profile: Versatile and detail oriented Business Administrator, with over two years of experience with assisting persons in an executive and leadership role within a fast-paced environment. Possesses a M.S in Digital Media and produces efficient work in a team or independently while managing multiple tasks. EDUCATION

Valparaiso University Valparaiso, Indiana 2012- 2013 Program of study: Digital Media, 3.7 GPA

Degree: Masters of Science

Graduation date: December 2013

Concordia College Bronxville, NY 2008-2012

Program of study: New Media Communications and Digital Production. 3.6 GPA Degree: Bachelor of Arts

Graduation date: May 2012

WORK EXPERIENCE

Lee Enterprises Inc. Munster, IN 5/2014-present

Business Administrator

Provide extensive executive administrative support to the Director of Customer service and leadership team.

Build and execute Cisco performance reports to the executive team on a daily basis.

Organize, calculate and submit monthly incentives for 86 employees.

Created and facilitated the Quality Assurance program for the Customer Service department.

Play a key role in the interviewing and hiring process.

Create productivity reports using the workforce management software.

Create and execute staffing models to increase overall efficiencies and to reduce cost.

Participate in weekly leadership meetings to promote more efficient contact center practices. Best Buy Valparaiso, IN 9/2012 – 10/2014

Digital Imaging Consultant

Created image solutions for customers.

Trained store departments on all new photo and video products being sold.

Demo products to customers and create image baskets that best fit their lifestyle.

Supported other departments in sales during peak hours. VCFE Valparaiso, IN Summer 2013

Valparaiso Community Festivals and Events; Farmer’s Market Manager 2013

Staff the VCFE table and work with the Market vendors to ensure compliance with the Market guidelines.

Greeted visitors at the Market and all handle questions or inquiries while escalating those that should be addressed by the VCFE administration.

Promote and advertise for upcoming events via social media as well as communicate them to the local businesses and organizations.

Photograph events for placement on website and social media platforms. Jasmine A. McDonald

C: (323) 867- 0087 E-mail: ************@*****.*** ICU Productions New York, NY 6/2012-8/2012

Production Assistant

Set up camera equipment for interviews.

Location scouted for different projects around New York City and New Jersey.

Filmed live music performances and in-studio interviews for placement on website and blog.

Helped create and maintain a social media presence. WABC-TV Internship New York, NY Spring 2012

Here & Now daytime TV show: Internship – Production/Studio Assistant

Prep guest with show questions and supervised green room.

Researched new show ideas circulating within New York City’s inner city neighborhoods.

Transcribed shows and conducted street interviews during community events.

Shadowed producer and assisted in the control room and administrative assistant to the department. B.E.T Networks Internship New York, NY Fall 2011

Scheduling/Programming Department Internship

Submitted weekly Benchmarks and weekly competitive reports to the executive team.

Researched potentially competitive television programs.

Researched and screened films for potential play on network.

Send the team daily notes on any reviews or social media related to B.E.T.

Send the team daily updates on pop culture, entertainment and current events. Professional skills and Qualifications

Proven written and oral communication skills

Proficient in managing business correspondence

Ability to organize personal work priorities

Ability to make travel and accommodation arrangements

Light bookkeeping knowledge

Excellent organizational skills

Microsoft office Suite

Media Skills and Qualifications

Skilled in video production, editing and photography

Canon EOS 70D/7D

Mac Book Pro OS X Snow Leopard

Windows 10 OS

Lighting: Lowel Rifa and some studio track lighting.

Post Production: Final Cut Pro suite (FCP), DVD Studio Pro, Motion, Sound Track Pro, Adobe suite

(CS6)

Social Media Marketing: BlogSpot, Word Press, Tumblr, Twitter, Facebook, YouTube, Instagram

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