Customer Service Representative

Sharwin S. de Guzman

*** ***** **., ****** ***** City of Bacoor, Cavite

093********

*************@*****.***

Personal Data

Age: 21 yrs. Old

Gender: Female

Height: 5’4”

Weight: 45 kg

Date of Birth: January 04, 1995

Place of Birth: Bacoor, Cavite

Citizenship: Filipino

Marital Status: Single

Religion: Roman Catholic

Language: English, Tagalog

Educational Attainment

Tertiary

Asian Institute of Computer Studies S.Y: 2011-2013

Associate in Computer Science

City of Bacoor, Cavite

Secondary

Bacoor National High School (Main) S.Y:2007-2011

City of Bacoor, Cavite

Elementary

Bacoor Elementary School S.Y: 2001-2007

City of Bacoor, Cavite

Skills

Proficient in Microsoft (Words, Excel & PowerPoint)

Knowledgeable in Adobe (Photoshop)

Photography Enthusiast

Good communication skills (English, Tagalog)

Basic network troubleshooting

Basic hardware troubleshooting

Experience

On job training at Municipality of Bacoor (Bacoor Intel Computer Clubhouse) as Mentor

-Teach kids ( 7 – 17 of Age) basic photoshop, excel and othe computer literate.

-Update the website of the Club

-Cover the club event

-Assist the Guest from Boston, USA

Office Assistant at House Resource Development PTE, LTD.

May 2013 – November 2013

-Take calls from co-employee who has a system/technical issue with their computer

-When it is software issue and can resolved by (VNC) Virtual Network Computing, do basic trouble shooting

-When hardware issue, create a ticket and assign to local technician.

Service Desk Analyst at Global Bridge Resources.

January 2014 – May 2014

-Take calls from Citi Employee

-Fix system issue via remoting the system unit.

Customer Service Representative at Asia People Works

December 2015 – Present

-Order Verifier & Fraud Analyst at Lazada Philippines

-Call customer who order amounting P10,000.00

-Verify some information to customer

References

Shelley Dimag

Assistant Supervisor (House Resource Development PTE, LTD.)

City of Bacoor, Cavite

091*-*******

Julie De Castro

Team-in-charge (House Resource Development PTE, LTD.)

City of Bacoor, Cavite

092*-*******

Alain Alonzo

Technical support group leader (House Resource Development PTE, LTD.)

City of Bacoor, Cavite

091*-*******

I hereby certify that the above information are true and correct to the best of my knowledge and beliefs.

Contact this candidate