Human Resources

SUKHPREET KAUR

** ******** ********, ********, **, L6R3P3 647-***-**** *********.****@*******.***

EDUCATION

Business Administration Human Resources Diploma January 2012 - December 2015

Seneca College, Toronto, Ontario

Relevant Courses:

Recruitment & Selection Techniques

Training Techniques & Practices

Occupational Health & Safety

Personal Research Techniques & HRIS

Legal Environment

Microcomputer Business (excel)

Data Analysis Tools (excel & access)

Management Accounting

SKILLS

Outstanding communication and problem solving skills

Proficient in Microsoft Office Suite

Experienced in Excel (V-Lookup, Pivot Tables)

Basic accounting knowledge

Skillful in HRIS

Exceptional organizational, time management, and prioritization skills

Fluent in speaking English, Punjabi and Hindi

Proficiency in supervising and managing large teams of employees

Experienced in recruiting and training

Proven ability to influence others and work excellent in teams

Skilled in behaviour based interviews

People Management

WORK EXPERIENCE

Head Cashier (part-time) October 2013 - Present

Home Depot, Brampton, ON

Exemplified effective communication skills by assisting customers with returns and item exchanges

Evolved leadership skills while performing day-to-day duties

Disciplined associates

Provided leadership training to cashiers who want to move up in the company

Ensured customers were satisfied with the service they received

Promoted Health and Safety in the store

Customer Service Manager (part-time) November 2008 - September 2013

Walmart Canada, Woodbridge, ON

Oversaw 25 cashiers per shift and trained new cashiers on their responsibilities

Demonstrated reputable problem solving skills while dealing with frustrated customers by remaining calm and addressing their needs in a timely manner to ensure customer satisfaction

Educated employees on Health and Safety in the store

Delegated different tasks to cashiers during slow hours

Trained employees on policies and procedures

Interviewed potential candidates for available positions (screening applications, phone interviews, conducted behaviour based interviews)

Guided employees into the right direction and trained them in areas of improvement

Prioritized tasks before performing them

Interests: World Affairs, Dance, Problem Solving

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