Quality Assurance Engineer

Summary

Experienced analyst in the fields of Quality Assurance and Market Research. Highly technical and skilled in creating test strategies and procedures as well as test verification and validation. Extremely adept at troubleshooting hardware and software systems.

Skills

●Respectful with an outgoing attitude.

●Excels at both working independently or collaborating with a team.

●Products such as JIRA, Confluence, MS Office, Photoshop and Axure.

●Great analytic and troubleshooting skills.

Experience

QA Analyst II – Blizzard Entertainment

Irvine, CA June 2013 - February 2016

Highly motivated and thorough in testing complex systems, and support applications. I have strong technical skills, troubleshooting ability & communication skills, while maintaining a positive attitude.

●Created test plans that encompass all data, and functions of a feature.

●Develop, document and revise test procedures, and quality standards.

●Supervise other analysts or serve as a project leader for particular features.

●Verification and regression testing on known issues.

●ISTQB – Certified Tester Foundation Level

Market Research Analyst – Tri-Tronics / Garmin

Tucson, AZ 2004 - June 2013

Created Market Research reports for upper management - research that has lead to both current and future product designs.

●Market Research, Industry and Competitor Analysis for corporate headquarters

●Creation, distribution, and analysis of nationwide surveys.

●Creation of a knowledge base on a virtual environment for Product Support, as well as a Access databases and their GUI for the New Technologies Dept.

PC Technician / Help Desk Engineer – ARC

Tucson, AZ 2001 - 2003

First point of contact for management and representatives of 3 large call centers.

●Configure a broad range of applications on a Windows/Unix/Novell Network.

●After-hour error reporting, UNIX and Oracle database maintenance.

Certifications And Training

●Certified Tester Foundation Level (ISTQB - CTFL)

●MCP in Implementing and Supporting Microsoft Windows

●Certification for a CTEC Networking Essentials

●Administering Microsoft NT 4.0

●Advanced knowledge of Adobe & Microsoft products.

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