Field Service Engineer
Resume:
Greg Ahearn
Dallas, Georgia 30157
404-***-**** Mobile
Email: ******.***@*******.***
SUMMARY
To utilize my 12+ years of Information Systems and Customer Service experience to mutually benefit my customers, my employer and my career.
PROFESSIONAL EXPERIENCE
DS Services of America, Inc.
RSP 2013 - 2016
Route Sales Personnel
CDL, Class B Truck Driver
Corporate clients’ sales (Wells Fargo, Walmart, Home Depot, Lowes, Georgia Power, etc… also residential
Strong customer relations in Sales, Field Service and Support.
Current Forklift Certification
Received Good Driving Award.
AHEARN L.L.C. Atlanta, GA. Present
On-site Technical Services
Computer, laptop, Server, Network and Wireless Equipment – Diagnostics and Service Repairs.
PC, Server, and LAN/WAN Network – Configuration Recommendations, Training, and Issue Resolution.
Network and PC Security software installation and configuration.
Support for Blade, rack mount, 1U thru 4U servers and Field Service.
NOBLE SYSTEMS CORP. Atlanta, GA. 2008 – Oct. 2010
Field Service Engineer – Contact Center Technology
Responsible for onsite (national and international) troubleshooting / solving major hardware and software problems in corporate servers for global clients.
Responsible for implementation of new systems, upgrades, system customization; system installation and training.
Support a wide verity of software and O/S’s (Office 2000-2010, Linux, WinXP, Win7, Win 2003, 2008 server, VMware, Training on Microsoft SharePoint 2010, etc.)
PROTECTIVE APPLICATIONS, LLC, Atlanta, GA 2003 - Present
Network/System Mgt. Specialist
Responsible for onsite implementation of customized system technology. Protective Applications has technology offerings (primarily around Computer and Scientific Professional Services.) Customers include: Johnson & Johnson, Interface Inc., CibaVision, Sorbent Technologies, Airsept, Mason-Grey, Tug, Georgia-Pacific, Biolab, Stevenson, Attridge & Associates, LLC. Smith, Gambrell, & Russell, LLP.
TUG TECHNOLOGIES, Kennesaw, GA 2003 – 2008
Department Supervisor
Managed team responsible for maintaining quality and production capability in an assembly line setting.
Forklift certified (standard to Tier 3 forklifts)
GMMG INC., Marietta, GA 1999 – 2004
Custom Auto Refinisher
Created and provided custom / specialized finishes for high–end clients seeking one-of-a-kind products.
Nascar Drivers: Dale Earnhardt SR.; Tony Stewart and Bobby Labonte; Celebrity Jay Leno
Magazines: Hotrod, Super Chevy, Pontiac, Chevy High Performance, Camaro Performance, Muscle Car, and Pontiac Enthusiast
TV: ESPN2
NOBLE SYSTEMS CORP., Atlanta, GA 1999 – 2002
MIS Assistant Network Administrator
Maintained the company’s network and overall system security.
Responsible for maintaining 250 employee’s computers. (Laptops and Desktops)
Responsible for maintaining all the backups on the corporate servers.
IT Security and performance monitoring on corporate servers.
Web (IIS) and Mail support (Outlook Exchange Server and other SMTP, POP accounts)
Various Peripheral device drivers and hardware support (Network Printers, routers, switches, etc.)
ABRA AUTO BODY & GLASS, Marietta, GA. 1985 – 1999
Sr. Auto Refinisher and Designer
Provided professional refinishes and designs to both high–end Imports and Domestics vehicles.
EDUCATION:
Kennesaw State University: Certification in Web Design (HTML, JAVA Script, Photoshop CS2 1&2, Dreamweaver)
Chattahoochee Technical Institute--Business Management and Accounting
Dekalb Community College – Core class work
George Walton Comprehensive High School
Noble Systems: Microsoft, Unix, Linux
oNetwork and System Administration
oNoble System for implementation: Composer 8, 9, IVR Manager and Maestro 2010.
KEY ACCOMPLISHMENTS
Recognized for excellence in customer support for global clients using custom client center technology
Provided implementation services related to IT security and integration requirements
Wrote detailed documentation on how to configure a Raid 5 rack-mount system computer.
Wrote detailed (screen by screen) Instruction Manual on procedures to load UNIX software on the system.
Repaired Servers, resolved OS bugs and Security software issues, trouble shoot networks for several customers that had pertinent business operation depending on up-time. Often working off business hours to accommodate customer schedules.
Custom painted 69 cars for Hot Rod Magazine.
Performed numerous custom paint jobs for celebrities (e.g. 80 cars for Dale Earnhardt).
Completed a 40 Truck contract with NASCAR Driver (Tony Stewart for The Home Depot).
REFERENCES:
Available upon request.
Contact this candidate