Customer Service Manager
Resume:
Larry Jackson
Fort Worth, TX 76131
Cellular 817-***-****
*****.********@*****.***
SUMMARY
Seasoned executive change agent with a comprehensive track record of success in leading companies to business expansion utilizing lean manufacturing metric-driven performance improvement, sales growth, increased profitability and sustainable cost reduction through building high performing teams establishing effective scorecards. I am committed to improving profit margins and enhancing customer satisfaction and loyalty.
STRENGTHS
P&L Responsibility
Lean Implementation
Value Stream Mapping
Just-In-Time
Visual Management
Continuous Improvement
Manufacturing Operations
Supply Chain Logistics
Cost Management
Team-building and Leadership
Revenue Growth
Budgeting, Planning and Forecasting
Business Development
Customer Service and Satisfaction
Relationship Management
Contract Negotiations
EXPERIENCE
General Manager – FITZ Aerospace Sept 2015 - Current
Fitz Aerospace is one of the world’s leading manufacturers of high precision aerospace components. FITZ manufactures bushings, fasteners and machined parts for (OEMs) around the globe.
Responsibilities:
Responsibility for the overall production of the company
Ensuring the timely completion of tasks related to a particular section or organization.
Implementing procedures and policies of the company and ensuring that they are followed
Ensure compliance to all schedules for machines and facilities and assist in installation of all equipment
Oversee all aspects of accounting, accounts receivable, accounts payable, purchasing, warehouse operations, facilities and human resources
Oversee recruiting, hiring, training and managing of general office staff, customer service staff and warehouse staff
Plant Manager- Ducommun Incorporated Feb 2015 – Sept 2015
Ducommun is a global provider of manufacturing and engineering services, developing innovative electronic, engineered and structural solutions for complex applications in aerospace, defense and industrial markets.
Responsibilities:
Administer all financial functions of facility and prepare all required budgets per required budget
Ensure optimal level company performance and administer employee workforce and assist to design all continuous improvement activities and maintain process control
Assist operation team to implement all business goals through appropriate lean manufacturing methodology
Provide support to all manufacturing teams and manage efficient integration of work flow
Vice President- Cadence Aerospace June 2012 to Feb 2015
Cadence Aerospace - QFI Operations is a leading innovator in the advancement of metal forming processes, metal cutting technologies, alternate tooling material and methodologies that supply components, subassemblies, assemblies and repair and overhaul services to the world's leading manufacturers of aircraft, aero-structures, aero equipment and other defense platforms.
Responsibilities:
Shape and develop division strategy and organization
Ensure proper report structure with divisions and departments
Identify opportunities and areas for improvement within each division
Advise on strategic business development and key corporate planning issues that relate and impact the operations
Determine resource allocation among divisions
Lead managers to evaluate and take actions that are consistent with the company's overall strategy
Challenge basic assumptions underlying each division's operations
Act as a sounding board for division heads
Set performance goals tailored to each division
Develop operational goals for each division which are aggressive and tied to long-term goals
General Manager - Sargent Aerospace May 2009 to June 2012
Sargent Aerospace & Defense performs critical functions on a variety of commercial and military aircraft, submarines and land-based vehicles in operation worldwide for both the OEM and MRO marketplace.
Responsibilities:
Cascade operational and financial metrics to the organization.
Develop robust plans to meet critical metrics
Create a culture of continuous improvement
Review financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement
Establish and implement departmental policies, goals, objectives, and procedures, conferring with board members, organization officials, and staff members as necessary
Determine staffing requirements, and interview, hire and train new employees, or oversee those personnel processes
Director of Operations - LISI Aerospace June 2007 to May 2009
LISI Aerospace is a leading designer and manufacturer of advanced aerospace fasteners and installation tools used in commercial, military and space vehicles.
Responsibilities:
Manage all processes of production, planning, and coordination of the manufacturing process.
Conduct Shop Production cost Performance Reports
Draw up master schedules to establish sequence and lead-time of each operation
Control and manage budgets for all departments
Production Manager - Chromalloy Aerospace December 1983 to June 2007
Commercial Airlines - Chromalloy works with all major airlines worldwide, providing full spectrum engine support through Chromalloy's coatings, part repairs, overhaul services, FAA-approved replacement parts and full engine management.
Military - The United States military and armed forces around the world utilize Chromalloy's part repairs, replacement parts and overhaul services for many of their turbines in the air and at sea.
Industrial Gas Turbine - Chromalloy provides power producers around the world with high-tech coatings, repairs and replacement parts that extend the life of components and reduce operating expenses.
Responsibilities:
Direct and supervised the work activities of the repair and overhaul for the PT-6 stator program and gas generator cases including assembly, machining, various engineering support functions, and production control for the small engine division of Chromalloy
Review production orders and schedules to ascertain product data such as types, quantities, and specifications of products and scheduled delivery dates in order to plan department operations
Oversee the status of all work in process to meet manufacturing work schedules or re-schedules to coordinate with sales, inspection, material and other functions of the business unit to plan and maintain optimal throughput, cost control, customer satisfaction, and new product production
Develop, analyze, and present monthly reports, including forecasts, productivity, and safety
EDUCATION
MBA, Executive MBA June 2010
Cal State University, Long Beach CA
B.S., Business/Corporate communications May 1988
University of North Texas, Arlington, TX
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