Customer Service Security Guard

MARCHANY HARRISON

** ******* ****** ***. ** New York, NY 10002 • (917) 346 – 7366 • ***********@*****.***

SUMMARY

Excellent customer service skills, energetic, patient and diplomatic

Detailed oriented, flexible and organized, able to multitask

Known for quality, timely completion of projects, committed to high work quality and strong work ethics

SKILLS/ CERTIFICATIONS/ TRAININGS

Possesses Security Guard License

Possesses F-07/W-07 Fire Guard License

Possesses CPR, AED and Basic First Aid

Possesses Food Handler’s Certification

EXPERIENCE

Alliance Protective May 2014 – September 2014

Security Officer New York, NY

Worked at family and domestic violence shelters, did intake forms for new clients coming into shelter

Stationed at front entry booth, updated reports every hour and recorded in log

Checked the perimeters of buildings and reviewed the security cameras, signed in all clients and visitors

Completed incident reports and submitted to supervisor and shelter personnel

NYCHA January 2013 – June 2013

Community Service Aide New York, NY

Supervised a team of 12 workers to do community outreach to NYCHA residents in certain developments during the aftermath of Hurricane Sandy

Went door to door asking residents what services they needed and how they were affected by hurricane

Gave referrals to various city agency to secure help for residents

Carson Childcare May 2008 – March 2012

Childcare Provider New York, NY

Escorted children from their home to day care site, to doctors’ appointments and ACS visits to parents

Organized and took part in leisure activities, games and television\

Sterilized bottles and prepared formulas

Salvation Army Group Home April 2007 – May 2008

Adolescent Development Counselor New York, NY

Conducted client recreation planning

School liaison between parent and children

Monitored facility throughout shift and secured work site grounds

Harlem Children’s Zone July 2006 – March 2007

Kitchen/Maintenance Worker New York, NY

Responsible for thoroughly cleaning and maintaining office space, cafeteria and bathrooms

Disposal of all garbage and organization of recyclable materials

Responsible for serving lunch and snacks to children at the school

Took a count of how many children were being served, inventoried all food prior and after to service

Duties included cleaning of kitchen, washing dishes and maintaining a clean and sanitary environment

IBS Security July 2005 – May 2009

Security Guard New York, NY

Ensured and maintained security of clients and property at all times

Provided customer service to visitors

Assisted in enforcing policies and procedures

Tri State Patrol Service February 2004 – August 2005

Security Guard New York, NY

Screened all visitors and guest to building

CCTV and Detox

Wrote incidents reports as needed

EDUCATION

Interboro College

Associates Degree in Occupational Studies, Security Services & Management, received June 2003

Brooklyn College

Early Childhood Caregiving Certification, received June 2001

Contact this candidate