Project Manager Technical Writer

Fatima Madiera Foy

**** ******* **** ***** 614-***-****

Columbus OH 43240 *******@*****.***

Objective:

Attain the position of Technical Writer

Areas of Expertise

Experienced and dedicated developer of custom and product based online and printed documentation for a wide range of technical, software and manufacturing industries, for both onsite and Cloud Solutions.

Creative problem solver with the ability to work closely with engineering and development staff, quality assurance, customers and management to create precise and high quality user, and in-house documentation.

Experience

2005 – 2016 Exact JobBOSS, Dublin Ohio.

www.exact.com

Software and services provider focusing on delivering sophisticated business software solutions to entrepreneurial business.

Senior Documentation Specialist

Key Projects

Principal and only Technical Writer creating entire library of product documentation including, online help, user manuals, installation guides, developer’s references, training manuals, video demonstrations and release notes for the following products:

Exact Business Analytics versions 4.6 and 5.0

Exact Integrator

Exact Transporter

Exact Event Manager

Exact Field Services

Exact JobBOSS

Exact InterConnect

Exact JobBOSS SPS

Pervasive Data Integrator for Exact Synergy Enterprise

Exact JobBOSS Simply Accounting Integration

Principal Technical Writer of the following materials:

o Exact Synergy Workflow Implementation Guide.

o Edited and re-branded seven Globe 370 user manuals for the Exact Software North America market.

o Responsible for writing Exact Synergy release notes branded for and distributed to the Exact Software North America market.

o Developed and wrote a globally distributed weekly article series, Easy Efficiency with Exact Synergy Enterprise highlighting new features and real life applications of Exact Synergy Enterprise.

o Developed Exact’s first web-based help system using embedded short videos to illustrate and accompany all written procedures for the Exact Event Manager product.

o Developed Exact’s first series of Training and Documentation CD’s that were provided to customers at Engage 2006, 2007, and 2008.

o Developed Exact’s first series of Pocket Reference Guides for Exact Business Analytics and Exact Synergy Workflow that were distributed to customers at Engage 2007, and 2008.

o Provided documentation support for projects related to Exact Macola Progression and Exact Macola ES.

o Developed Cloud Solutions online help documentation for Exact Online Manufacturing.

2002 – 2005 TDCI, Columbus, OH

www.tdci.com

Software and services provider focusing on mid-market and large organizations. Specializing in the creation of web based software packages that provide product customization management and support of ERP systems.

Technical Documentation Analyst

• Originator of the documentation department, created entire library of corporate documentation.

• Developed documentation standard operating procedures including the initial documentation set for entire suite of software products.

• Independently wrote and edited software documentation including; release notes, user manuals, marketing materials, technical specifications, quick reference guides, enhancement guides, developer’s references and user interface directives.

• Created in-house guides to computer terminology usage and style guides.

• Created in-house Microsoft PowerPoint and Microsoft Word templates for corporate use.

• Created customer training material for software products.

• Responsible for quality control of all customer documentation.

1999 – 2002 Océ Groupware Technology, Cleveland OH

www.oce.com

Subsidiary of Océ N.V focusing on the development of document archiving and print management software.

Documentation Project Manager / Technical Writer

• Project manager for the documentation department.

• Managed and verified translation of online help systems and user manuals to nine languages.

• Developed, integrated and tested online help systems with software.

• Wrote and edited software documentation including; online help systems, user manuals, marketing materials, technical specifications and user interface directives.

• Responsible for quality and timely delivery of all product documentation.

1998– 1999 Whelan Communications, Cleveland, OH

Public Relations Firm

Editor

• Wrote, edited and assisted in the publication of public relations material for clients including; Jones Day Revis and Pogue, Cleveland Catholic Archdiocese and the City of Cleveland International Chamber of Commerce.

• Edited and prepared magazine articles for Northern Ohio Live and Cleveland Magazine.

TOOLS

• Exact Online Help Maintenance Tool

• Adobe Technical Communication Suite (includes Captivate, RoboHelp, FrameMaker and PhotoShop)

• MadCap Software (help authoring tool)

• Microsoft Office Products

• Microsoft Visual Studio / Team Foundation Server

• Snagit (screen capture tool)

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