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Technical Support Manager

Location:
Reynosa, Tamps., Mexico
Posted:
February 15, 2016

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Resume:

Rodolfo E. Román Velasco

+ ** 1-899-***-****

actjma@r.postjobfree.com

Information Technology and Project Management Specialist IT Specialist with 9 years of experience in its three main areas; Development, networking and technical support. Outstanding project leader, demonstrating great skill in its administration and development, being highly able to coordinate and direct their full life cycle; from the definition of requirements, architecture design, times and costs. Highly committed to provide solutions that allow to increase the efficiency of the different areas of the company. Areas of Expertise:

Research and development.

Cost/Benefit Analysis.

Leadership of teams and projects.

Business Areas Analysis.

Software Architecture.

Skills and Technical Knowledge:

Languages: ASP.NET, PHP, C#, VB, Java EE, JavaScript, C++, Objective C, Swift, HTML5, CSS3, ABAP.

Databases: Oracle, MS SQL Server, MongoDB, MS Access.

Technologies: Glassfish, SharePoint, Node.JS, IIS, SAP. Education

The University of Texas-Pan American

o Master of Science (MS), Computer Science, 2014.

Instituto Internacional de Estudios Superiores, Tamaulipas o Bachelor’s degree, Computer Science, 2005.

Experience

Technology Manager at IT Petrol

February 2013 – January 2015

Software Development Project Management with its full life cycle, since its selection and costing, planning, allocation of resources (material and human), monitoring of progress and achievement of specific targets.

Instructor of the course for Petroleum Engineers in Villahermosa Tabasco in the use of the OptiCem tool.

Analysis through BI metrics for generation of statistics for future projects, costing and forecasts.

Reduction in time and office material use with the implementation and management of SharePoint Online through Office 365, in order to move all processes from the enterprise to the cloud.

Recruitment of personnel for development projects. Development and Support Engineer at Einzig, to the services of Halliburton México June 2011 - February 2013

Pioneer and project leader in the design and development of the interface of the SIOP database to Halliburton Landmark EDT 5000, facilitating the analysis of the drilling, completion and interventions information of the PEMEX wells. (Java EE, EDM SDK and Oracle).

Technical Support and Implementation of Landmark EDT/EDM, iWellFile and Drillworks to PEMEX, Halliburton and MPG.

Couching and Support in the presentation of the project @ditep-EDM in technical conferences.

Leader of the Group of advisers in the use of the Profile tool for the preparation of wells schematics. Operations Engineer at PEMEX

June 2009 - May 2011

Reduction in 95% of time and 50% in costs with the development of the automation on of the NISAI audits evaluation system.

Significant improvement in decision-making of the ascents of the operational staff with the development and implementation of the Control research and history of the drilling crews.

Creation of a new CBTs client platform in order to have a better knowledge of the staff metrics.

Statistical control and follow up in findings to RECIO System (Effective Audits, NISAI, Generic Events, Incidents, Closed Access, among others).

Creation and development of the Drilling Staff Surveys system. Secretary of the Subsystem of Security Process Management (Blue Book in Pemex SSPA) and member of the Change Administration and Technology Changes teams. Technical support to the Operational Discipline team (SISDO and OpenSISDO Systems). Development and Implementation of diverse departmental systems (VB 2010 and Access 2010). Advisor in diverse technologies.

IT Specialist at Samkwang Industries de México

March 2006 - June 2009

Design and Implementation of the entire IT infrastructure in the new plant facilities.

Significant improvement in the administration of company resources with the implementation of Datasul ERP system.

Creation of the systems security policy.

Time and Typos reduction with the automation in the creation of work orders. Technical support to PCs and Human Resources TRESS system. Management and creation of telephone extensions with Avaya technology. Email, Windows Server and network administrator. Creation and implementation of training programs, CCTV Manager and 5s Audits coordinator.

Intern in Statistical and Production department at LG Electronics Reynosa November 2004 – May 2005

Implementation and standardization of reporting of IQC defects for return.

Reduction of up to 75% of the time in the decision making of the internal rotation of staff with the creation of the control of multifunctional operators.

Daily production and defects capture in MfgPro. Propagation of the daily production schedule and planned vs produced report.

IT Intern at PEMEX

February 2004 – August 2004

Considerable Reduction in times of testing the software development by implementing documentation and tracking of Bugs.

Technical Support, Training in new storage policies and technical assistance to videoconferences. Certifications

Microsoft Certified Professional Developer: Web Developer 4. o MCTS .NET Framework 4, Service Communication Applications. o MCTS .NET Framework 4, Data Access.

o MCTS .NET Framework 4, Web Applications.

Oracle Database 11g Administrator Certified Associate.

Course in Petroleum Engineering.

Languages

Spanish (Native)

English (Fluent)



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