Sales Customer Service

ZUHAIR M. ZAHID

**** * *** ******* ** SUGAR LAND, TEXAS, 77479-5104 713-***-**** ***********@*****.***

Objective

To seek a high level position utilizing my current skill set that is synonymous to my interest of major/minor, preparing me for a copacetic career of my choosing in society.

Education

BACHELOR’S OF SCIENCE DECEMBER 2018 LONE STAR COLLEGE- NEW YORK UNIVERSITY

Major: Finance

Minor: Political Science

HIGH SCHOOL DIPLOMA JUNE 2010 WILLIAM. B TRAVIS

Major: General Studies

GPA: 3.6

Skills & Abilities

Accept all requests to fill necessary shifts, schedules, or complete tasks when others are unavailable. Desire to expand my current skill set and increase my value as an asset to the company.

Focused and driven to always meet deadlines and targets as required. Revised my sales strategy plan to adjust to new customer trends Perform requested duties beyond the expected requirements to maintain high personal standards and ensure absolute satisfaction with produced work.

Create working relationships with-workers and clients with varying personality types and coming from different backgrounds, maintaining a professional and egalitarian attitude at all times.

Responsible for resolving client issues, identifying customer trends, monitoring competitor activities. High levels of analytical ability means that problems can be understood and overcome quickly and efficiently. Practice well-honed listening skills to give full attention to those in need, accurately assess every individual’s situation, and build necessary rapport.

Proficient with MS Word, Excel, and PowerPoint. Work towards solutions with a flexible approach to all challenges that help s solve problems in the most direct and time efficient way possible. High levels of confidence when speaking either to groups or individuals that allows the conveyance of ideas or instructions in a clear, easily understood manner.

Maintaining “honesty is the best policy” philosophy in the workplace, while being tactful about giving constructive criticism. Set an example for others, taking responsibility for successes and failures alike highly developed research skills and in creating accurate, Informative and in-depth writing on any subject matter.

Team worker who is able to adapt in highly dynamic and changing situations. Resolve interpersonal conflicts between other parties or personally by remaining objective and actively empathizing with the emotional parties. Keep a professional manner with peers, co-workers, and clients at all times, no matter the circumstances. Accurately estimate the work involved in any task to provide both a time table and the effort required for successful completion.

Experience

OWNER/CASHIER/STOCKER PANTRY FOOD & GAS/EXXON GAS STATION JULY 2010- AUGUST 2014

Answer questions regarding the store and its merchandise. Compute sales prices, total purchases and receive and process cash or credit payment.

Maintain knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices.

Maintain records related to sales. Describe merchandise and explain use, operation, and care of merchandise to customers.

Ticket, arrange and display merchandise to promote sales. Inventory stock and requisition new stock.

Open and close cash registers, performing tasks such as counting money, separating charge slips, coupons, and vouchers, balancing cash drawers, and making deposits.

Greet customers, recommend, select, and help locate or obtain merchandise based on customer needs and desires regarding the store and its merchandise.

CUSTOMER SERVICE ASSOCIATE LOWE’S OCTOBER 2014- MAY 2014

Confer with customers by telephone or in person to provide information about products or services, take orders, cancel accounts, or obtain details of complaints.

Refer unresolved customer grievances to designated departments for further investigation. Determine charges for services requested, arrange for billing.

Solicit sales of new or additional services or products. Recommend improvements in products, packaging, shipping, service, or billing methods and procedures to prevent future problems.

Greet customers entering establishments. Answer customers’ questions, and provide information on procedures or policies.

Establish or identify prices of goods, services or admission, and tabulate bills using calculators, cash registers, or optical price scanners.

Assist customers by providing information and resolving their complaints. Stock shelves, and mark prices on shelves and items.

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