Technical project Management

Robert Kelly

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Home: 360-***-**** - *********@*****.***

Professional Summary

To obtain a position that utilizes my skills in Computer Information Technologies as well as Server/Network Deployment

Management

Core Qualifications

CompTIA A + 7 years of Project Management Experience

Experience

Deployment Program Manager on contract with Microsoft Office 365 Exchange/Identity

January 2013 to January 2016

MURPHY & ASSOCIATES - Kirkland, WA

Managed Move, Add, Change work, including server migrations, network rehomes, OS rebuilds, EOW/EOL

server decommissions, Hardware/Virtual Machine refresh supporting new service upgrades/capacity adds, IP

mangement.

Managed special projects, including one that added redundant power supplies to 230 + domain controllers in 9

global data centers without any service down-time

Deployment Program Manager on contract with Microsoft Office 365 (all services).

August 2008 to December 2012

Murphy & Associates - Kirkland, WA

Managed new customer server and VLAN deployments from end to end, by gathering requirements for each

service offering, working with several teams to overcome any roadblocks, and doing quality checks for each

deployment requesting remediation where necessary.

Sent weekly status reports for each New Customer Deployment under my management, giving transparency to

achievements and risks for each milestone tracked.

Managed Move, Add, Change work, including server migrations, network rehomes, OS rebuilds, EOW/EOL

server replacements, HW refresh supporting new service upgrades, IP mangement.

Data Center Asset Management Lead on contract with Microsoft

January 2005 to August 2008

SIEMENS BUSINESS SERVICES - Issaquah, WA

Asset Inventory Management Team/Procurement at Microsoft.

Help manage warranty parts warehouse at TUKWILA-1 and TUKWILA-5 data centers.

Was Team lead from 2006-2008, Maintain a stock of non-warranty parts obtained from decommissioned servers.

Coordinate moves of server and network equipment both in and out of the data centers.

Utilize SAP for warranty parts transactions, and inventory discrepancy resolution.

Part of a team responsible for domestic and international server/SAN procurement and server upgrade parts for

MSIT department.

Technical Services Manager

September 2002 to January 2005

WESTAR MEDICAL PRODUCTS, INC - Everett, WA

Level 2 Technical support for remote technicians installing and maintaining our products in the dental operatory,

including dental chairs and delivery systems.

Created manuals for newly released products.

Documented assembly procedures for our products.

Created a support cd-rom for remote technicians that contained installation, adjustment, troubleshooting and

repair and replace resources.

Developed training modules for remote technicians.

As a purchasing agent I facilitated the manufacture of OEM parts from purchase of raw material through powder-

coating of finished goods.

Customer Engineer on contract with Qwest

August 2000 to July 2002

Siemens Business Services - Everett, WA

Technical support for 200-300 end-users in a Windows NT/2000 environment at Qwest.

Platforms supported were Win95, 98, NT 4.0, 2000, XP, Mac OS 8.6 and below.

Applications included MS Office 97 Pro, Office 2000, Netscape 4.51 and above, Internet Explorer 5.5,

Netmeeting, Norton AntiVirus, Rumba 2000, Mail clients such as Outlook, Lotus Notes, and Netmail.

Also addressed networking (TCP/IP, DNS, WINS, physical connectivity) and hardware issues.

Call Management/Logistics Coordinator

March 1997 to July 2002

SIEMENS BUSINESS SERVICES/ENTEX INFORMATION SYSTEMS - Everett, WA

Call Coordinator/Logistics Coordinator

November 1999 to December 2000

Everett, WA

Evaluated desktop, printer, network, mid-range and mainframe issues reported by end users in the Southwest

Region for Qwest and either resolved over the phone or dispatched to field technicians.

Single point of contact for end-users.

Managed parts distribution making sure that warranty parts were shipped back to Logistics department in a timely

manner.

Inventory Control Coordinator

November 1997 to November 1999

ICC Allied Signal - Tempe, AZ

Supported the Logistics Team Lead at the Phoenix/Engines site in many ICC duties: Created, closed, and billed

work orders; Handled warranty parts administration, Regularly inventoried parts in warehouse; Established,

documented, and rolled out parts ordering procedures for field technicians at Allied Signal account; Sole

administrator for the Tempe Logistics department from February-November 1999; Established and documented

WAN-Id procedures in preparation for the roll-out of a new timecard entry system at Allied Signal account.

Call Management Coordinator

March 1997 to October 1997

CMC Allied Signal - Tempe, AZ

Evaluated problems reported by end-users at Allied Signal and routed to desktop, printer, network, mid-range and

mainframe support teams for first-touch resolution; Single point of contact for end users and technicians;

Established procedures for the CMC; Trained new CMC personnel; Supported the Logistics department by

opening work orders in proprietary ticket tracking application and requisitioning warranty and non-warranty

computer part orders for field technicians.

Education

Bachelor of Music : Music Performance, 1994

Washington State University - Pullman, WA, USA

Master of Music : Music Performance, 1996

University of Idaho - Moscow, ID, USA

Skills

Hardware, clients, delivery, DNS, Inventory Management, IP management, Team Lead, Logistics, Lotus Notes, Mac OS

8.6, mainframe, Market, Exchange, Mail, Netmeeting, Office 2000, MS Office 97, Outlook, 2000, Win95, 98, Windows NT,

NT 4.0, Netscape 4.51, network, networking, Norton AntiVirus, OS, personnel, printer, Procurement, purchasing, quality,

SAP, servers, TCP/IP, Technical support, phone, troubleshooting, upgrades, upgrade, WAN

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