Technical Writer Management

DAVID E. YELENCHIC

**** ******** ****. – Unit ***

Gulfport, FL 33707

321-***-**** *****.*********@*****.***

PROFILE

Senior Technical Writer with Business Analyst, Business Process Management, and Change Management experience Create User/Operator and Troubleshooting/Installation Guides, Quick Reference Guides, Administration Guides, Installation Instructions, PowerPoint Presentations, and other technical and training materials for Technicians, IT, and Support Edit documents from other writers for style, format, and content Create business process maps Solid understanding of Software Development Life Cycle Acquire and assimilate technical information from Subject Matter Experts Identify target audiences and adapt writing styles accordingly Solid experience in multiple industries (IT, Power, Defense, Aerospace, Business Management, and others)

PROFESSIONAL EXPERIENCE

Duke Energy/Apex Systems Inc. Mar 2012 – Dec 2015

Contract Technical Writer (for Business Process Management and Change Management) St. Petersburg FL Support projects in Grid Modernization and Distribution System Demand Response; create technical documents and training presentations for field and office personnel, business process maps, and Standard Operating Procedures; as Change Management Analyst create documentation for field and office personnel highlighting changes in processes and procedures; attend meetings to review change

Walgreens/Apex Systems Inc. Oct 2011 – Nov 2011

Contract QA Tester (IT) Orlando FL

Ensured Call Center system and associated software applications function as specified in formal test scripts

Tracked and recorded results of testing as performed by multiple QA Testers Bright House Engineering/Hudson IT Feb 2011 – Mar 2011 Contract Technical Writer Maitland FL

Edited and expanded customer contact scripts, ensuring Bright House’s Call Center provides accurate installation and troubleshooting information to cable TV, Internet, and business telephone customers Cape Canaveral Air Force Station/ExecuSys, Inc. Nov 2008 – Dec 2010 Contract Business Analyst/Technical Writer Melbourne FL

Performed instrumental role in the success of SharePoint/Intranet upgrade to MOSS 2007:

Wrote Functional Requirements Specifications, Test Plan, Project Charter, and Project Scope Statement

Interfaced with end-users, Subject Matter Experts (SMEs), and SharePoint developers

Entered and tracked project issues and change requests until resolved or implemented

Performed manual testing throughout project’s Life Cycle

Maintained project library in SharePoint

Contributed to the success of MAXIMO upgrade by interfacing with SMEs and end-users, tracking Issues, creating change requests, and maintaining project library

Maintained data in OnTime application (used for tracking project Issues and Change Requests) NASA Kennedy Space Center/Craig Technologies Inc. Jun 2008 – Nov 2008 Contract Technical Writer Cape Canaveral FL

Edited individual Ground Operations Planning documents from NASA Engineers and Project Leads, detailing Standard Operating Procedures for NASA Ground Operations; coordinated and published this information internally

Incorporated the documents into a single, master volume, Ground Operations Planning Document (GOPD); formatted and organized the GOPD ensuring consistent and professional presentation ExecuSys Inc. Aug 2006 – Apr 2008

Technical Writer/Business Analyst/Software Tester Melbourne FL Performed instrumental role in the successful realization of PERFORM upgrades (performance tracking application designed for government contractors):

Wrote/edited Functional Requirements Specifications, Test Plan, Design document, User Guide, Administrator Guide, Programmer’s Reference Guide, and Training Guide

Created PERFORM tutorial using Adobe Captivate

Performed manual testing of new features and major upgrades; recorded and tracked project Issues until resolved David E. Yelenchic Page 2

Carmel Management/ComSys Mar 2006 – Jul 2006

Contract Technical Writer Plantation FL

Solely responsible for creating User’s Manual for Liferro–a web-based business management application Mikros Systems Corp. Aug 2005 – Jan 2006

Contract Technical Writer/Help System Designer Ft. Washington, PA

Contributed to the successful realization of ADEPT–software/hardware system for calibrating radar systems on US Navy ships–by creating User’s Guide, Help system, and software demo (using Adobe Captivate)

Interfaced with Subject Matter Experts, engineers, and developers

Wrote Test Plan and performed manual testing

Maxwell Systems Jan 2003 – May 2005

Documentation Specialist/Help System Designer Norristown, PA

Maintained and expanded Help system and User Guide for Maxwell Systems Colonial®, an accounting and management software application for the Construction and Property Management industries

Wrote/edited Sales Bulletins, Technical Bulletins, Installation Guides, and System Administrator Guide

Maintained technical and business process flow diagrams using MS VISIO Agere Systems/Ajilon Consulting Aug 2002 – Oct 2002 Contract Technical Writer Piscataway, NJ

Researched processes and procedures performed by Agere’s computer hardware support department (Agere manufacturers integrated circuits)

Created documents detailing the processing and troubleshooting of hardware issues; repairing, replacing, and installing of new computer hardware; and updating of inventory records Maxwell Systems Mar 2002 – May 2002

Contract Technical Writer/Help System Designer Norristown, PA Note: See previous Maxwell Systems for job functions Thomas Technology Solutions Jan 1999 – Oct 2001

Senior Technical Writer Horsham, PA

Solely responsible for designing and creating User Guides and Help systems for software applications and websites for a variety of clients, such as Nephrology, the British Library, and Congressional Quarterly

Worked with Subject Matter Experts to obtain project information Millstar Electronic Publishing Group (Division of Advertising Specialty Institute) Nov 1994 – Jan 1999 Documentation Specialist/Software Tutorial Designer Langhorne, PA

Created User Guides and Help systems for software applications for various industries, such as Publishing, Office Supplies, Dental products, and Electronic Enclosures

Contributed to and edited Functional Requirements Specifications for software upgrade projects

Wrote newsletter articles for Millstar customers

Assisted other technical writers with projects and documentation procedures Medical Data Institute/ESP Software (Division of Advertising Specialty Institute) Dec 1992 – Nov 1994 Customer Trainer/Customer Support Technician/Technical Writer Langhorne, PA

Trained end-users in the use of in-house software packages, including Epic+ (Medical Products) and ESP (Specialty Advertising products); created interactive software Tutorial for Epic+

Assisted clients with hardware and software installation; resolved clients’ software and hardware problems

Contributed to software user manuals and wrote newsletter articles SPECIAL TRAINING

Creating Writing, Visual Basic, C Programming, GUI Design SPECIAL SKILLS

Excellent writing, analytical, research, and organizational skills; graphics skills; MS Office, RoboHelp EDUCATION

Bucks County Community College, Newtown, PA

Associates Degree in Microcomputer Applications Systems

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