Customer Service Manager

DANIELLE TEIXEIRA

**** **** **** ***** *** Houston, TX 77036 346-***-**** ****.****@*****.***

ASSISTANT MANAGER

Eager to add value by exceeding the anticipated targets and promoting and maintaining the highest level of leadership and professionalism

EMPLOYMENT HISTORY

Sonic Drive-In Car Hop Cashier Sugar Land, TX 02/2015 - Current

Up sale additional menu items, beverages and deserts to increase restaurant profits

Take necessary steps to meet customer needs and effectively resolve food or service issues

Record orders and repeat them back to customer in a clear, understandable manner

Process payments and respond appropriately to guest concerns

Master POS (Point of Sales) computer system for automated order taking

Darque Tan Assistant Manager Houston, TX 05/2014 - 08/2014

Met customer needs and effectively resolved customer service issues

Resolved guest complaints promptly and professionally

Daily inventory and weekly stock ordering

Maintained daily and monthly sales records

Managed employee weekly schedules to meet needs of store hours

Increased sales by 28%

Café Layal Assistant Manager, Houston, TX 02/2014 - 05/2014

Maintained daily stock ordering, and managed employee weekly scheduling

Reconciled register, receipts and tips for servers

Recognized as go to employee for sanitation and safety standards

Pink’s Pizza Hostess, Houston, TX 07/2013 - 02/2014

Answered incoming calls from customers for pick up or delivery orders

Verified customer address and information for fast and timely services

Received all forms of payment by use of (POS) Point of Sales system

Reconciled register, receipts and tips at the end of a shift

Improved customer retention by 55% by displaying outstanding customer service

Toys R Us/ Babies R Us Cashier, Houston, TX 02/2011 - 02/2012

Explained information about quality, value and style of products

Facilitated monthly and quarterly physical inventory counts

Administered all point of sale opening and closing procedures

Operated a cash register to process cash, check, and credit card transactions

Maintained knowledge of current promotions and policies regarding payments, exchanges, and security practices

EDUCATION

Southwest Academy Houston, TX 2008 - 2011

High School Diploma, GPA 3.94

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