Facility Professional

Kel Sandhu

Richmond Hill, Ontario, Canada

Phone: 416-***-**** Email: ************@*****.***

LinkedIn URL: ca.linkedin.com/in/kelsandhu

Profile

A diverse Facility Professional with a broad base in HVAC & Building Controls industry experience; spanned from design, estimation, and construction projects. Proactive and process oriented with a combine aptitude of technical and analytical skills, and the ability to deliver strong customer service and good understanding of business needs.

Key Skills and Experience:

Facility Services providing the best working environment for client groups

Project moves, help desk, vendor relations, deliverables of SLA’s, security, liaison with property managers and client groups, monthly metrics

Familiar: Gym/mail operations, on/off boarding, Physical Security, life safety, business continuity

Excellent Communication skills – strong customers’ service focus. Team player, interactive with various departments in executing company goals

Documentation Control specialist with strong computer skills, including AutoCAD, Microsoft Office, Visio, MS SharePoint

Knowledge of HVAC, building controls and building management systems

Technical writing, Interpret engineering drawings and specification

Bid Tender/Contract experience involving construction projects, procurement and purchasing of materials & services, RFI & change orders

Employment

LOYALTYONE 2010 – November 2014

Facility Supervisor – 2013 to 2014

Reporting to the director or Real Estate for Workplace Services, proactively manage Help Desk and facility coordinators for day-to-day operations and projects at all LoyaltyOne (L1) locations.

Performed weekly inspections, exterior and interior of real estate, at L1 Toronto (250K sq. ft.) and Mississauga locations (50K sq. ft.) facilitating approximately 1200 employees.

Space Planning – worked with coordinators, client groups, and vendors to ensure employee project moves and onsite construction project are coordinated according to scope of work, this includes communicated out to client group and Director of Real Estate.

Ensure all ticketed work order and Service Level Agreements (SLA) are met and delivered in a timely manner.

Liaison with vendors with Property managers to ensure day-to-day cleaning and maintenance are met.

Streamlined operations by implementing documentation control strategies for projects, this included bi-weekly meetings with our Calgary and Montreal office client groups to ensure our services level are met and address any real estate issues. This has increased level of customer satisfaction and improved quality control and efficiency.

Facility Analyst – 2011 to 2013

Managed property management software, help desk and processed service request via phone, e-mail, walk-ups. Created work orders for coordinators to resolve issues. Put in processes to centralize all incoming facility requests and merge information from different sources into work orders; this assisted our coordinators in completing assigned ticketed tasks, improved efficiency and quality control. Follow up with requester to ensure customer satisfaction.

Created and provided regular monthly operation metrics reporting. This facilitated in tracking trends in problematic areas of our relate state, improved churn rate, and liaison with our property managers and client groups to recommend changes for continuous improvement.

Successfully worked with multiple stakeholders, implement into operations an new property management software (Arcestra) to manage space occupancy and vacancy. This tool integrated HR head count reports via PeopleSoft and keep track accurate count of employee’s location and status. This helped the department be more proactive in keeping our operations up to date and being SOX compliant.

Worked collaboratively with HR, I/T, Physical Security Analyst with on/off boarding process of employees.

Facility Coordinator – December 2010 to February 2011-contract

(Description outlined – same as ICOM)

ICOM Contract position June – September 2008

Facility Coordinator

Reporting to the Facility Manager, proactively manage Help Desk and facility day-to-day operations and projects.

Processed service requests received by telephone, e-mail and personal visits and maintaining a database. Performed site walk though to of real estate; ensured the property is kept maintained and managed vendors for onsite maintenance repairs/work.

Managed and Procured vendors and materials for onsite maintenance and construction projects; sourcing, billing, and approving P.O from vendors and suppliers. Administrated and monitored services contracts.

Space planning – Worked with various trades that included electrical, furniture vendors, and move vendors to execute project moves and onsite maintenance and construction projects. Created scope of work documents, update AutoCAD drawings, archived engineering drawings that included specifications, bills and material list.

Created and logged ICOM physical security access cards.

SIEMENS SBT 2006 – 2007

Engineering Sales Estimator, Building Automation Systems

(Description outlined – same role as KMC Controls)

KMC CONTROLS 2004 – 2006

Engineering Sales Estimator & System Designer, Building Automation Systems

Experienced estimator interpreting and analyzing, mechanical and HVAC control systems for new construction or retrofit projects. Providing estimates to sales engineers, scope of work and tenders for sub trades, and complete bid tender documents for projects.

Estimate HVAC control and building solutions for commercial, industrial, government institutions.

Interpreted plans (drawings / blueprints) and specifications (spec’s) for engineering projects – created scope of work and provide sales estimate including labour, material, DDC (digital) point count, design network layout, job cost for existing and new building projects to sales team.

Created, compiled, and submitted construction tender bid proposals to owner, consultants, General contractors, procurement or municipal tender offices.

Requested quotes from third party vendors & sub contractors; provide electrical / mechanical subcontractor assistance in coordinating bid proposal and scope of work; compile bidder & vendor lists.

Project Coordinate with operation department & other trades such as sheet metal, mechanical equipment manufactures – troubleshoot any discrepancies in plans / specs and estimate.

Facilitated and coordinate project turnover meetings between sales and operations teams.

Searched for new project opportunities and coordinate with sales team.

JOHNSON CONTROLS LP 2000-2004

System Designer

Reporting the Engineering Core Team manager, I created HVAC controls engineering drawings for mid to large construction projects.

Designed building automation controls systems (BAS) for retrofits or new construction projects.

Interpreted plans (drawings / blueprints) and specifications (spec’s) for engineering projects – creating engineering drawings (control system schematics).

Designed HVAC and SECURITY control systems in AutoCAD or Visio; which include HVAC Flow drawing, Bill Of Materials, Sequence of Operation, Room Sand valve schedules, Control Panel, Point Schedule, Wiring, and Termination Details, Network Riser Drawing.

Purchased & Project coordinated material to project / construction site.

Coordinating with trades such as architect / engineer consultants, sheet metal, mechanical manufactures – troubleshoot any discrepancies in regards to plans and specs; coordinate site meetings.

Prepare / Submit Operator Manuals & ‘As Built’ drawings for project closing. Submit package to owner and field service department.

Assisted in implementing new Six Sigma Initiative for engineering core team; standardizing engineering documents.

Organize Project Data, Information, and Documentation for current, future, and on-going projects.

Work and Volunteer Experience

BASE Intelligent Building Solutions – Field Service Tech for BAS Systems 2004 – 2004

Computer Assisted Draftsman at Five Seasons Electro-Air, 1997-1999

Member of the 1993-1994 and 2001-2002 Ontario Tae-Kwon-Do Team

Published 4 E-books; Spinning Wheel Film Festival, AGO – Maharaja exhibit, Food Bank

Education

Computer Assisted Drafting / Animated Drafting Design Program 1996-1997

Academy of Merchandising and Design

Additional Courses:

Centennial College: Mechanical Drafting 1993-1994

Seneca College: Building Environmental Program – Building Envelope, Heating, Cooling, AHU

Design Intern for MKI Interior Designers, Toronto, Ontario

Referee/Coaching Certificate 1993, Ontario Tae-Kwon-Do Association

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