Customer Service Computer
Resume:
Birchel Ralph
************@*****.***
Professional Experience:
TEKsystems 2016
Hardware Analyst
Customer service and support for Microsoft Office and Applications..
POS, Desktop, Laptop break-fix repair.
Installing Thin Clients.
Configuring Ip, Subnet, Dhcp, Vlan and domain addresses.
Installing Local and Network printers.
Setting up sale stations with Pc, POS Bar scanners.
Monitoring and responding to E-smart tickets.
Maintaining ipads, iphones, Blackberry phones portable printers, scanners and registers.
Dameware remote support for end Users.
Partners In IT 2013-2015
Lead Support/ Service Engineer
•Resolved customer issues by troubleshooting and placing IT Tickets for on-site technician
•Great customer service skills; Able to handle customer escalations efficiently
•Email Support: (Set up new user accounts, check permissions, and performed password resets)
•Provide remote and hands on support to customers and end users
•Software/Hardware – troubleshoot and repaired hands-on
Computer Network Support Contractor, Network Systems and Data Communications Analysts 2005-2014
Computer Networking Nerds 911
FORT MYERS, FL
•Analyze, design, test, and evaluate network systems, such as local area networks (LAN), wide area networks (WAN),
•Installing configuring, upgrading and troubleshooting Computer OS systems, Servers, Routers and Telephone Networks.
•Installing computer Software, Hardware and peripherals such as Windows XP, Windows7,8,Server 2003,2008, Microsoft Suite
•Windows Explorer, Google Chrome, Firefox, Network cards, Memory cards, Video Cards.
•Configuring Protocols, Port addressing schemes and Wireless Communication standards, tcp/ip, Http, Ftp, Ipx, Isdn, Frame
•Relay, PPP, Igrp, ospf and other routing protocols.
•Telephone and Network cabling and installation.
•Internet, intranet, and other data communications systems.
•Perform network modeling, analysis, and planning.
•Research and recommend network and data communications hardware and software, telecommunications with the interfacing of computer and communications equipment.
VOICE/DATA TECH 2002-2004
TEK SYSTEMS ORLANDO, FL
•Installing Computers OS and software, Data/Voice Wiring systems and equipment.
•Pulling, Installing and terminating Cat 1,3,5 and 6 cable, coaxial cable and fiber cable in both underground and internal environments.
•Stripping Crimping polishing and terminating cable.
•Patch panel punch down, installing Hubs, Switches, Routers and Telephone Modules, Connectors Jacks and outlets.
•Drive testing wireless signals for cell towers.
Sales Representatives
CABLE INSTALLER 2002-2003
IN/ON CABLE INSTALLATIONORLANDO, FL
•Installing cable service for residential customers.
•Running lines from cable box to customer residence, wiring residence, configuring cable box remote control and television to receive signals.
Computer Support Specialists 1997-2001
DATA/VOICE TECHNICIAN,
ASTORIA FEDERAL SAVING SNEW YORK, NY
•Provide technical assistance to computer system users.
•Answer queries or resolving computer problems for clients hands on, via telephone or from remote location.
•Provide assistance with regards to the use of computer hardware and software, such as printing, installations, word processing, electronic mail, and operating systems.
•Fix or repair voice and data systems such as telephone systems, teller machines, POS, printers, computers, servers and ATM machines providing connectivity.
Education and Certifications:
11/2012 -WESTERN GOVERNORS UNIVERSITY, Salt Lake UT.
Bachelor’s Degree Student. Computer Technology and IT Security.
12/2014-COMPTIA-NETWORK+
Network Topologies and Network Configuration and Design.
Configuring Network Equipment.
04/2014-MICROSOFT
MCP and MTA Certifications-Microsoft Software and OS System Technology.
03/2013-COMPTIA-A+Certification
The Fundamentals of installation and configuration of Servers, PC’s, Laptops,
Mobile Systems. Android, Windows, Linux and Apple OS systems.
09/2013- CIW - Web Foundations Series Associate, Certification.
1. Internet Business Associate
2. Network Technology Associate
3. Site Development Associate Html, CSS and GUI
JavaScript, CMS and SEO.
06/2008- HIGH TECH NORTH, Cape Coral FL
1 Year at College or a Technical or Vocational School Training Certificate.
06 /2008 - PANDUIT Tampa Fl Certificate Training
Structured Cabling..
Currently enrolled in Cisco Certification program. Familiar with Cisco Routers 2900,3800,3900 and 4400 Series,
Cisco Switches 2900,3600 and 4500 Series.
11/2000 - ACE COMPUTER TRAINING INSTITUTE, Queens NY.
Vocational School Certificate
CCNA, Cisco Routers
Installation and Configuration
ASR 1000, 1900, 2900, 3800 and 3900 series Rip, OSFP, IGRP/EGRP, and BGP protocol.
Network Associate Training on Cisco Equipment.
06/2000 - CAREER CENTER INC, New York NY.
Windows NT Administrator
Installation and configuration of Servers with Windows OS Systems.
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