Information Technology (Hardware, Software, Networking, etc)

MARK ANTHONY L. MEDRANO

Blk * Lot ** Magnolia St. Armel 2 Subd., Banaba, San Mateo, Rizal

HP: 093*-***-**** mailto:***************@*****.***

https://ph.linkedin.com/in/markanthonymedrano

Career Objective

To gain meaningful employment with a company that will allow personal and professional growth without limiting the opportunity for further enlightenment and enhanced education. Definitely looking for a challenging opportunity

Personal Data

Date of Birth: December 23, 1988

Place of Birth: Baguio City

Civil Status: Single

Qualities & Skills

Ability to handle pressured situations professionally and strong problem solving abilities

Ability to work productively in a fast paced environment

Desktop Level Troubleshooting: Hardware and Software knowledge including device and system testing (PC/Laptop/Printers/Monitors)

Basic Networking Skill, Telephony and System Administration

Knowledgeable in Various Software: Client Operating System, Microsoft Office, Monitoring and Operating tools, Components and peripheral accessories

Professional Experience

IT Specialist 1

October 2015 – February 2016 Toms World Philippines

oProvides 1st level troubleshooting of Organization’s Systems, Network, Telephony, Redemption Server, Redemption System

oTroubleshoot any IT related issues via email, chat, remote, phone and on-site support and escalate to SME when required

oSetting up new Desktop Machine including software installation following the Organization's SOP to be used in main office and store branches

oDaily monitoring of domain server, email server, telephone connection, PABX, tunneling device, CCTV and online biometric

oApplying patches/updates to the redemption system in store branches when needed

oAssembling of card readers used in store branches to store points, to check points and redeem

Higher Education Management Information System (HEMIS) Staff

September 2013 – May 2015 Commission on Higher Education

oProcess and maintain SUC data – profile, program profile, enrolment, graduates, and faculty profile for normative funding formula

oProcess and maintain HEIs and LUCs – profile, program profile, enrolment, graduates and faculty profile and PRC performance

oCollects HEIs data, prepare monitoring report of submission of HEIs data

oMaintains electronic filing of HEI’s submitted raw data

oConsolidate HEIs data into regional database and produce regional statistical bulletins

oAssists the CHEDRO HEMIS-in-Charge in the updating of Regional HEIs master list and HEIs programs

Education

College Thesis (2012-2013) STI College of Cubao (Bachelor of Science in Information Technology)

College (2006 – 2010) STI College of Marikina (Bachelor of Science in Information Technology)

High School (2001 – 2005) Concepcion Marikina High School

Reference

Mr. Dionisio Camato Ms. Alenna Mae C. Albano

Chief Administrator (CHED-Region IV-B) Associate Software Engineer (Accenture)

HP: 091*-***-**** HP: 091*-***-****

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