Management Manager
Resume:
Contact No :
Email :
actji4@r.postjobfree.com
LinkedIN profile :
http://pk.linkedin.com/in/abidkhan
Date of Birth :
April 14, 1980
Marital Status :
Married
Current Location :
Islamabad, Pakistan
Nationality :
Pakistani
ABID KHAN
Executive Summary
12+ years of experience of IT & Telecom (Business/Technology Transformation, Solution Design, Business Analysis, IT/OSS/BSS including Planning, delivery and Operations)
Experience in developing and implementing OSS/BSS architecture and Operations strategies
working understanding of the TeleManagement Forum (TMF) Frameworx, Business Analysis, Business Process Management, Service Management and Project Management
Understanding and knowledge of Wire-line and Wire-less telecom operator’s business processes, BSS/OSS solutions, product/service and infrastructure
Best fit for different roles like; Delivery Manager, Solution Architect, Business Analyst, Project Manager, ITO Manager, OSS/BSS Transformation Consultant
Committed, Responsible, Ability to work under pressure, possess good communications skills
Expertise
Domains
OSS/BSS [Service Fulfillment (Self-care, Order Management, Resource Management, Inventory Management, Workforce Management, Partner Management, Commercial Product Catalog, Service Catalog, Activation System); Billing (Mediation, Billing, Invoicing, Accounts Receivable, Payment Collection & Dunning, Interconnect Settlement); Service Assurance (Fault Management, Inventory Management)]; Enterprise applications (ERP and DWH) and CRM ; Business Analysis [Requirements Analysis and Elicitation, Solution Assessment and Validation] ; Managed Services (Service Operations); Project Management;
Business
Application
IBM BPM v7.5, Oracle Siebel 8.1, IBM Maximo 7.5, Comptel Provisioning & Activation (InstantLink 7), Comptel Service Catalogue 3.6, HP OpenView, NSN SAAM v5.1, Ericsson Multi-Mediation, Ericsson Multi-Provisioning, BMC Remedy, ZTE zSmart v4r11, Huawei CBS, Huawei TABS 6.5, Teradata, Micro Strategy, Oracle E-Business Suite v11.5, SAP ECC 6
Employment History
Senior Managing Consultant OSS/BSS
Tenure: July 2013- Present
International Business Machines [IBM]
Islamabad, Pakistan
[IBM] is a technology and consulting corporation, offers software, hardware, infrastructure, hosting and consulting services. My responsibilities are
Responsible for the design and implementation of end-to-end enterprise solutions and software architectures that support the strategic objectives of the client
Responsible for transformation and optimization client business processes including analysis of AS-IS business processes, definition of process owners, identifying the gaps and improvement areas; Ensure the define business processes are aligned with the company's business process vision and industry standard
Overall OSS/BSS solution architecture across Fulfilment, Assurance and Billing, defining interfaces and working with product teams and third-party suppliers to define and agree sub-system requirements
Lead the application teams and technical streams towards the architectural decisions to deliver the committed solution
Prepare and review the end-to-end project artifacts and provide the feedback based on business requirements & solution architecture.
Work with project management, business owner, delivery team and partners to update the design according to customer business requirements during project life cycle
OSS/BSS Consultant
Tenure: March 2012- June 2013
Ericsson AB
Baghdad, Iraq
[Ericsson] is a provider of telecommunication and data communication systems, and related services, covering a range of technologies including consulting, systems integration, managed services, network deployment and integration, to country leading service providers. My responsibilities were
Responsible for delivering value to the customer by analyzing and proposing improvements on processes, operations, and IT to capture pain points
Manage the managed service partners (MSPs) by measuring their performance and ensuring that non-conformances are corrected
Responsible for the operational excellence targets, SLAs, KPIs through the gathering of necessary data, reports, and continuously driving improvement plans
OSS/BSS Expert
Tenure: Nov 2010- Feb 2012
National Telecommunication Corporation [NTC]
Islamabad, Pakistan
[NTC] is a government-based IT and Telecom services provider in Pakistan providing a variety of services including voice, ISDN, DSL, dialup, Web Hosting & email solutions, Co-Location, VPN, Audio/Video Conferencing, leased Circuits and cloud [infrastructure [IAAS], platforms [PAAS] and software [SAAS])] services. Major Duties are
Leading the implementation of major transformations (OSS/BSS & ERP) with 10+ project teams
Define & develop overall functional and business process architecture based on TMForum Frameworx
Solution Design, RFP preparation, Project Management and Solution Deployment – a mapping of the requirements and architecture to available solutions, including identification of vendor solutions, customization, planning, installation and stabilization of the solution
Manager IT & Engineering
Tenure: May 2010- Oct 2010
Earth Factor Pvt. Limited [EF]
Islamabad, Pakistan
[EF] is the largest marketing & content provider in Pakistan offering the services to national & international mobile operators including Ufone, PTCL, Telenor Pakistan, Zong and MTN Afghanistan. My major duties were:
Responsible for designing and development of Business systems including business requirements analysis, requirement specification, detail design and development
Integration of partners networks via different technologies (i.e. Messaging, Web services, Diameter, FTP, SMS, MML etc.) for provisioning, charging and CDR collection
Manager IT Demand Planning
Tenure: May 2007- April 2010
Pakistan Telecommunication Company Ltd. [PTCL]
Islamabad, Pakistan
[PTCL] is the Pakistan's largest converged services operator with over 7 million subscribers providing a variety of services [PSTN, DSL, IPTV, Dialup, WLL, eVDO, UAN, UIN, PRS, Toll Free, ISDN (BRI/PRI), DPLC, IPLC, Co-location, VPN, iSentry, Business DSL, Email & Web Hosting etc.] and VAS [CLI, Call forwarding, Call waiting, conference call, VoD, cRBT, Voice Messaging, Fax2Email etc.]. I was member of Change Advisory Board (CAB) and major duties were
Provided project leadership during major projects including optimization of existing business processes in order to accommodate Business needs, Involved in reviewing/approving technical & functional design and implementation
Translates high level business requirements into functional specifications and manages changes to such specifications
Responsible for evaluation of requirements from users; estimate the changes size; impact analysis; audit the implementation and delivery of the technical architecture designs; Evolves design and maintenance guidelines/standards
Liaison & Negotiations with vendors [Alcatel, NSN, Ericsson, Huawei, FT and ZTE] on various segments like rollouts, implementation of CR and Release Management
BSS & Integration Architect
Tenure: Oct 2005- April 2007
Pakistan Telecommunication Company Ltd. [PTCL]
Islamabad, Pakistan
Working as BSS & Integration Architect in “Billing & Customer Care solution (BnCC)” project (including Mediation, Provisioning, Billing, interconnect settlement, Customer Care including Call Centers, Receivable Management, Fraud Management, Business Intelligence, and Intranet). Responsibilities were:
To revamp the Exiting IT Architecture to accommodate wider scope spanning across BSS/OSS
Ensure the architecture, design and implementation confirms to business requirements of the related module
Translate business and technical requirements into solutions designs detailing the functionalities, protocols, interfaces, parameters and configuration necessary to implement the solution
System Analyst
Tenure: Oct 2004- Sep 2005
Fauji Fertilizer Bin Qasim Limited [FFBL]
Rawalpindi, Pakistan
[FFBL] is one of the largest in private sector in Pakistan, producing both DAP and Granular Urea. My major responsibilities was to established the IT department and transform the operations.
Software Engineer
Tenure: March 2002- May 2005
Systems Research [SR] Private Limited
Islamabad, Pakistan
[SR] was a software development company specializing in telecom OSS/BSS solutions. I was part of overall OSS/BSS product [named as ‘Genie’] development from initiation to launch. I was responsible for analysis, preparation of functional requirements, develop application architecture, and Data Models.
Education and Trainings
BS in Software Engineering [CGPA 3.62/4.0] Jan 1999-Jan 2003 Karachi University, Pakistan
Trainings
ITIL ® Foundation V3 -- Certified Professional
Project Management Professional
IIBA Business Analysis
Siebel 8.1 Business Analyst
Telecom Business Process
Telecom Assurance Processes
OSS Process Transformation
Cloud-Enabled Business Transformation
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