Customer Service, computer Proficient, Problem Resolution
Resume:
Yvonne Cummings
**** ****** ***** 407-***-****
Deltona, FL 32725 ***********@*****.***
Administrative Support Professional
A top-performing administrative support professional with excellent interpersonal relation skills and automaticity in completing complex office tasks within assigned deadlines. Strong history of demonstrating company loyalty as well as willingness to proactively gain skills necessary to work cross-functionally and contribute to a team environment.
Areas of Expertise
Management
Calendar Coordination
Communications
Problem Resolution
Professional Image
Computer Proficient
Highly Organized
Payroll System
Quick Books
Filing
Customer Service
Inventory Control
Administrative Support Experience
Assisted with all functions including scheduling, ordering, and activities as directed.
Performed daily operations and provided ongoing customer support as required for maximum efficiency.
Prepared weekly business reports, and quarterly leadership status reports.
Managed and monitored inventory of supplies for product demand both internally and externally.
Operated multi-line phone system and processed calls appropriately and efficiently to streamline business productivity.
Handled multifaceted clerical tasks, and made arrangements for proper coaching and development to ensure compliance with company standards.
Demonstrated the ability to think laterally and multi-task in a dynamic and diverse environment to foster and empower team members.
Managed and maintained new hires to ensure policy and procedures, along with new employee packages.
Proficient in preparing reports and spreadsheets.
Processed all payment types such as room charges, cash, checks, debit, or credit.
Customer Service Experience
Received and courteously responded to high volume of internal and external calls from customers requiring information and assistance.
Accessed data related to inquiries, provided necessary support to satisfy customer requests and/or redirected calls to appropriate departments.
Managed and emailed all guests receipts by guest request.
Work History
Medical Receptionist – Saafe Behavior, Ormond Beach, FL 2015 – 2016
Customer Service Rep – Four Points by Sheraton Studio City Hotel, Orlando, FL 2013 – 2014
Assistant Store Manager – Dollar Tree, Orlando, FL 2012 – 2013
Coordinator/Reading Instructor – Vision Educational Learning Ctr, Winter Grdn, FL 2011 – 2013
Owner – Direct Cleaning Service, Inc., Philadelphia, PA 2003 – 2011
Retail Manager – Target’s Starbucks, Philadelphia, PA 2007 – 2011
Contact this candidate