Human Resources Customer Service
Resume:
Stephen John Jagde
Ardsley, N.Y. *****
914-***-**** Fax 914-***-**** e-mail ******@*****.***
POSITION Vice President Human Resources
EXPERIENCE Technical Library Service dba Talas, Sales and Distribution of Archival,
Conservation and Bookbinding Supplies.
Director of Operations 1/15-present
-Manage the Overall Customer service and Fulfillment process .
-Manage all aspects of the physical property including Vendor
Selection and relationships.
-Implement Human Resources practices and procedures
-Supervise Warehouse staff
The Integrated Group, Commercial Furniture Delivery& Installation,
Asset Management,Restoration and Commercial Moving
Chief Operating Officer 9/13-12/14
Financial Budgeting of all operating areas
-Implementation of All Company Policies and Educational Programs
-Implementation of Employee Development and Safety programs.
-Auditing of existing customer accounts for profitability
-Oversee all Hire/Fire and Review Policies.
-Responsible for all income, ledger and Balance sheet Reports.
-Analyze and recommend all Information Technology Decisions
- Accountable for managing Day to Day Operations within defined budgets at the
Moonachie, NJ and Norcross, Ga locations.
CMS Corp . Multi Housing Laundry Route Operator
Area Vice President Northeast Region East Rutherford, NJ
and Yonkers, NY Branches 10/12-9/13
Responsible for the Efficient and Effective Operating areas of Service,
Installation, Collections, Security, Administration and Inventory management.
Accountable for managing Day to Day Operations within defined budgets and
Projected Income and Profitability targets.
Service Directions Inc, Yonkers, N.Y. Multi Housing Laundry Route Operator
Chief Operating Officer /Vice President 4/94-10/12
-Financial Budgeting of all operating areas
-Implementation of All Company Policies and Educational Programs
-Implementation of Employee Development and Safety programs.
-Auditing of existing customer accounts for profitability
-Oversee all Hire/Fire and Review Policies.
-Responsible for all income, ledger and Balance sheet Reports.
-Analyze and recommend all Information Technology Decisions
-Responsible for maintaining Banking relationships.
-Human Resource Training of All management personnel
-Legal Liaison related to all contract negotiations
Financial Controller 1/90-4/94
-Management of daily cash balances
-Initiated cost reduction programs in each operating area
-Directly responsible for all human resource policy and policy compliance
Including company wide training programs
SKILLS and COMMUNITY SERVICE
Board President and Business Advisor, Daybreak Independent Services (day Habilitation Program ) help start Agency in 2010.
Board of Directors, IAHD St Jude Habilitation. Day Habilitation and Group Homes for Developmentally Disabled Individuals. 2014
IBM AS400 RISC Mainframe, IBM System 36 Mainframe, Windows XP, Office XP,
Lotus SmartSuite, Microsoft Publisher, Microsoft GP OS400. Linked In.
https://www.linkedin.com/profile/view?id=7529744&trk=nav_responsive_tab_profile
EDUCATION Pace University, Lubin Graduate School of Business January 1989
MBA Financial Management, White Plains, N.Y. G.P.A. 3.65
Stony Brook University Bachelor of Science, Stony Brook, N.Y.
HONORS 1999 Best Business Practices Award for Exceeding Customers Expectations, 2007, 2005, 2001, 1998 and 1992 Maytag Red Carpet Service Excellence Award, 2009 and 1998 New York State Award for Encouraging the Employment of Individuals with Developmental Disabilities, Westchester 50 Recipients 1991-1998. 1981 Stony Brook Student Service and Leadership Award.
REFERENCES
-Daniel Mickelson, Foa and Son’s 917-***-**** ******.*********@******.***
-James Kudla CEO Tarrytech Computer Consultants 914-***-****
******@*********.***
-Jamie Zafke, Alliance Laundry Systems *****.******@**********.***
-Richard Ruel, Whirlpool Corporation 603-***-**** *********@*********.***
-Wayne Lewis, ESD systems 774-***-**** ******@*******.***
-Sonny Christopher Ajuluchukary, General Manager, Washington Square Hotel
-Lew Hoff, Bartizan Connects, ***@********.*** 914-***-****
-Vilas Loban, Executive Director, Daybreak Independent Services
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