Manager Customer

Tripatpal Singh

Mobile: 805-***-****, 985-***-****

Email: *************@*****.***

Objective:-

To achieve professional excellence in my work through a process of learning combined with experience adding value to the organization delivery model and being contribution team member.

Experience: - Total Period – 6.9 Years.

Employment information: -

Customer Relationship Executive in Basix sub –k I transaction ltd for AXIS BANK

LTD,SYNDICATE BANK from 1/ 9/2012 to till date.

Sale Executive in HDFC bank ltd from 01/08/2011 to 31/7/2012 .

Infovision for ICICI Bank as Executive(Loan Collection) from 01/09/ 06 to 31/03/09.

Duties at Basix sub –k I transaction ltd

Responsibility to fill the gap of Customer Relationship Officer in case of his absence (resignation/termination/TBR/leave) or replacing the CRO.

Attached is the file of 60 BCSAs currently on board.

I am handling 4 CROs in different location.

Visit and built the relationship with 15 Bank branches in your location and should have 2 way communications with Regional office also.

Maintain discipline and basic hygiene of the BCO and CRO.

Discuss daily reports and reviews with Relationship Manager.

Parameter of my performance in Basix sub –k I transaction ltd

Rollout.

Account opening per month.

Transaction per month.

Cumulative account open verses total house hold.

Audit compliance

HR fulfillment

Basic hygiene of BCSA and CROs.

Duties at HDFC

Responsible for updating daily activities to the account manager.

To provide high level of Customer Care Services to the clients.

Provide guidance to clients about new investment/savings plans

Assist in opening new saving fund account, zero balance account, current account.

Discuss daily Reports and Reviews with Sale Manager.

Duties at info vision-

Handling collection agencies in the assigned area, interacting with chronic defaulters and counseling them to clear their outstanding & thereby achieving overall Collection targets.

Responsible for Collections of all types of loan collection of Home loan, Auto loan, T.W loan, Personal Loan, commercial loan and used car loan.

Recruiting the collection agencies for loan collection.

Recruiting and managing the Collection agencies for loan collection. Working hand in hand with RCU agency.

Allocating all types of cases to different agencies for loan collection.

Co-ordination with Tele callers for soft/heard bucket cases.

Maintaining a control over the receipt books and Daily Cash collections.

Tele calling customer for soft bucket.

Customer visits for collection on high pose/high bucket cases.

Daily Reports and Reviews with ACM and CM.

Educational Qualification: -

B.Ed from Kashmir University in 2005.

Bachelor of Arts from Guru Nanak Dev University, Amritsar in 2003 with Punjabi, History, English and Physical Education.

Diploma in Computer Applications from NIIT LTD. Gurdaspur in 2003 (Punjab).

Personal information: -

Date of Birth : 22, Sept 1983

Father’s Name : Late. Surjeet Singh

Mother’s Name : Mrs. Harbhajan Kaur

Wife Name : Mrs. Satwinder Kaur

Permanent Address: -

V.P.O: - Bhattian

Distt: - Gurdaspur (Punjab)

Pin code - 143517

Date: Signature

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