Customer Service Training

IFEYINWA KIZITO AMORE

Address: **. AJOSE STREET MENDE, MARYLAND Lagos

Email Address: ***.*****@*****.*** Mobile Number: 080********, 081********

CAREER PROFILE

I am a Media savvy person with a vast knowledge of social trends. Objective, and with the ability to work without bias, I am a passionate and career oriented individual who believes in active collaboration which enables me to enjoy working in a team to achieve a common goal.

I have a keen sense of responsibility and an active Can-do spirit with the desire to contribute substantially towards the achievement and realisation of the goals of any organisation I find myself. While constantly seeking means to develop myself professionally, I enjoy continuous challenges.

With all these in mind, I put in my practice knowledge, integrity, relationship creation abilities and experience in sustaining such created relationship between self and consumer to obtain good results and growth in an organisation and enhance personal growth.

EDUCATION AND TRAINING

2010- Radio Nigeria Training School Ikeja, Lagos

Basic Presentation

2009- Radio Nigeria Training School Ikeja, Lagos

Basic Journalism

2008- Olabisi Onabanjo University Ogun State

B.A. English and Literary studies

2000- Federal Government Girls College Onitsha

Senior Secondary School Certificate

CERTIFIED TRAINING

Effective Communication by HR Exponentials, Training Consultancy

Value Based Customer Service by HR Exponentials, Training Consultancy

How may I help you Program by MTN, Nigeria

Radio Nigeria Training School Ikeja, Lagos

Basic Presentation, Basic Journalism

WORK EXPREIENCE

2015 MTN NIGERIA, Yello fm Media ; (OAP). MTN's first radio station – run by staff for staff). (February 2015 till date).

Source content on various topics for broadcast

Monitor the media including press, broadcasts, news wires and Digital media sites

Research, analyse and collate newsworthy information and trends

Deliver entertaining and informative trends, news stories and features

Drive the production of on-air radio programming

Manage MTN’s reputation to internal stakeholders through corporate image

reputation

Monitor public opinion and feedback to internal decision makers

2011 MTN NIGERIA, Customer Care Representative(Online), (Sept 2011 till date)

Liaise daily with customers and attend to their needs or requirements.

Mine and feedback on insightful information from customer interaction.

Attend to customer’s needs and ensure quick resolution.

Customer Database record management.

Communicate Brand and Product information to Customers

Promote and provide education on new products and services.

Ensure adequate information flow between the company and her Customers

2010- Rea Oil and gas, Client Liaison Executive ( NYSC)

Prospect for potential new clients and accounts

Manage relationship with existing clientele

Design communication on new products and services

Manage contact meetings and issue reports

Skills profile

Communication

Excellent communication skills from radio program hosting, information dissemination, managing customer queries and liaison, job and course work presentations.

Creative Thinking and Information mining

Conceptualizing of ideas – ability to mine old and new information to generate ideas

Ability to ‘think outside the box - Creative Thinking

High sense of curiosity

Team Work

Successful completion of course work at University was due to co-operation, motivation and participation in syndicated groups.

Good planning, organization and time management – completing projects in accordance with deadlines.

Good at organizing and encouraging others.

Computer and Information Technology

Good working knowledge of several word processing packages including Microsoft Word, Microsoft Excel and the Internet.

Digital and Social media savvy – active on major social media sites

References available upon request

Contact this candidate