Project Manager Management

QUALIFICATION SUMMARY

Aaron has a unique background in Video Conferencing and Telecommunications skill set with success at maintaining and supporting both large and mid-size networks ensuring maximum efficiency and timely problem resolution. Aaron is a service-driven IT professional successful at enabling upper management to assess failure response techniques as well as creating procedures on handling network outages and network crisis response. His passion and commitment is to enable collaboration, guide, empower teams and instill an inspiring vision that will maximize learning and value delivery. Aaron’s clients span the Consultant, Non-Profit, Defense and Military Contractor, and Publishing industries. Currently possess U.S. Security Clearance – DOD: Secret (Active)

TECHNICAL SUMMARY

Hardware: Cisco 6500, Sup. 720, MSFC3, Cisco ASR1001, Cisco ISR 3945, Cisco 3825, Cisco 2911, VG224, Catalyst 3560G, ASA 5500 /IPS, ASA 5510 SSM-10, StoneSoft NGN-1035, Juniper – Netscreen 50 firewall, PIX 501 and 525, Cisco WLC 2504; Cisco CallManager MCS 7825-H3, 8304 Citrix WAN Scaler, Polycom 8400; VTX 1000; UPL-CX85; 3Com 3300 and 3500; Element- Manager, Comtech Turbo IP PEP, Anti-Virus Server, Nortel PBX, RECOM, AS/400, Mainframe Z890 Series.

Software: Windows NT, Microsoft Office Suite including Word, Excel, PowerPoint and Access, WorkBook-Basecamp; Salesforce, SNMPc Management Console Enterprise Edition, GMS, SMS, Lotus Notes, Microsoft Outlook, Visio, Adobe Illustrator, OS/JCL, TCP/IP, Familiarity and working knowledge of implementing Frame Relay, with Layer 3 IP routing protocols: OSPFv2, BGP, EIGRP and RIPv.2, Remedy 8.1, SCCM Software

Technical: IOS Code Upgrade, SIP, H.323, H.450, H.261, H.263, G.711, G.722, Knowledge of Layer 2 Bridging Protocols: STP, RSTP, 802.1Q, VTP, Analog;T1;T3;DS-0; DS-1;DS-3; Software and Hardware Configuration, NetScout, nGensius, Application monitoring, Troubleshooting, Port Security, Inventory and Logistics, Wire Management, HP EliteBook 8460p, Lenovo T44OP Think Pad

Functional: Redesign of Network Infrastructure, SIPR/ NIPR Network, FDMA/TDMA modems (satellite modems), Network Documentation, Video & Audio Conferencing Design and Documentation, WIN-T Inc 1A, JNN, CME /CPN, GPS 9000, KIV-7M Model 3030, Media Converter, APC – Smart UPS, TFOCA II, Taclane KG-175, Working Knowledge of wireless 802.11b/g, IP Telephony, MAC Book Pro

Soft skills: Motivation, Listening Skills, Team Building, Project Manager, Training and Development; Requirements Gathering, Process Improvements, Organizational Alignment/Effectiveness, Budgeting & Forecasting, Review Contracts, Liaison with Vendors.

PROFESSIONAL CAREER HISTORY

IntellecTech, Inc.: Lead Network Operations (NETOPS) Specialist May, 2015 – Sept. 2015

Consultant: USMC NGEN; MITSC East – Orlando/PM TRASYS

Prepare Lenovo T44OP Think Pad for re-imaging and refresh installation of Windows 7 MCNOSC NIPRNET

Install of Security and McAfee policies (ACCM)

Plan and support injection of new technologies and implementation of technology refresh

Develop and maintain system architecture and operational documentation

Oversee application of proactive Cyber Security measure and manage reaction to Network Defense requirements

Ensure effective and efficient operation of network systems, architecture and topology through deployment and oversight of network operations specialist

Manage day-to-day activities of the Network Operations Center including all Cyber Security activities

Develop and implement standards, procedures, and processes for the Network Operations Center

Advise administrators, user representatives and technical personnel regarding development and design of integrated network solutions

Provide basic troubleshooting assistance and ticket resolution utilizing Remedy for clients

Support clients with installation of basic hardware/software and networking components to meet corporate needs

Diagnose and troubleshoot basic problems with individual or multiple computer systems in order to maintain proper functioning, resolves issues including contacting and assisting vendors.

FusionStorm IT Delivery: Lead Engineer/ Project Coordinator June, 2014 – January 2015

•Install pre-configured wireless rack and additional WAVE and SRE equipment

Support Data and circuit MPLS migration

Validate network installation functionality and required documentation

•Construction of reliable and high-performing network integrating LAN, WAN, Internet, and Intranet components, utilizing network modeling and analysis.

Supervise all FusionStorm contractors onsite and escalate issues as they occur

Demonstrates exceptional capacity for taking ownership of issues through to resolution with third-party vendors: Apple, Verizon, K&L Gates and REI Stores

•Coordinate project tasks up to four team members and tracked the progress to completion

•Develop and maintain detailed configuration documentation that is used by team members as well as for a variety of regulatory audits that is used over Cisco Telepresences.

Issue periodic status updates by e-mail, Skype and Project Basecamp to project manager, senior engineers and program managers

DRS Technical Services, – Network Analyst/ Network Documentation Specialist

April, 2011– May, 2012

•Document all aspects of existing SIPR, NIPR, CX-I and planned network architecture to DOD standards.

•Streamlined user manual and training guide white paper to build and configure Blue*Coat at KAF.

•Contributor to OEF (Operation Enduring Freedom).Completion of updating documents and topology of surrounding FOB (Field of Operation bases) in Kandahar to start upgrade to SNAP and CPN devices using Black Core.

•Management of all artifacts from requirements, to authoring, ownership and version management through JAD sessions

• Responsible for network-related data management (subnet tracking, and IP route management) onto Orion data base and network change requests in accordance with service level agreement

•Perform customer service duties and responds to units request as defined by Commanding Officer.

•Troubleshoot network problems and recommends corrective procedures

•Identifies gaps and opportunities to improve workflow and creates supporting documentation for review by peers and CO

•Collaborated on technical and business design sessions with engineers and third-party vendors to develop process flow, use-case documentation to implement BLACK CORE ROUTING.

General Dynamics 4C Systems – Field Network Engineer/ Baseband CFSR

Oct. 2009 – Nov. 2010

•Provide support for large scale, mobile, ad hoc and self-healing networks such as Warfighter Information Network-Tactical (WIN-T) to state of the art software defined in radio products such as Joint Tactical Radio Systems (JTRS).

•Validate the implementation of the WIN-T for Army Units both at home and abroad when the unit deploys.

•Responsible for the comprehensive support of the system to include installation, operation, and maintenance of the Joint Network Node (JNN) shelter and associated transit cases (both voice and data), including the Battalion Command Post (CPN) Node data cases.

•Work with other senior engineers to resolve problems encountered in the field and provide enhancements required by the customer.

•Perform complex evaluation and resolve critical problems on fielded GD JNN systems.

•Responsible for the configuration and maintenance of CallManager and DHCP server.

•Accomplish initial installation, configuration and reconfiguration of all equipment as the communications environment evolves. Frequently interface with military and civilian personal of all ranks.

Partners in Human Needs – Project Manager/ VP March, 2008 – Sept. 2009

•Coordinate and plan a Latin American Business Symposium called Partner in Human needs emphasizing medical, education and personal hygiene for churches in Central America.

•Provide strategic planning and coordinating efforts for community and church-wide activities geared toward women and families.

•Analyze and identified success and opportunities for improvements for previous and future projects.

Houghton Mifflin Harcourt; – Network Engineer /LAN Support

Formerly Harcourt Education, Inc) Sept. 1990 – Feb. 2008

•Built-out and maintained Cisco 6513 and 6509 network switches to provide operational functionality of network systems throughout Harcourt Orlando environment that supports a server farm of 400 servers and a user population of 1200 employees with over 3200 connection of workstations; printers; appliances; and devices attached to the network

•Maintain the network documentation and diagrams of 14 different site location used in the acquisition of Reed Elsevier and Thomson as well as the divestiture of Houghton Mifflin, Pearson Publishing and Harcourt

Provided second and third level support for problem resolution for fourteen remote sites

•Worked with a team to upgrade the RSA token server used for local and remote VPN access

•Manages efficient use of technology funds by working with the various IT executives and Procurement Department to prepare bid specifications for technology purchases and evaluating bids submitted

•Created monthly status reports of nine team members for upper management review

Network Engineer / LAN Support Technician Nov. 2001 – Aug. 2007

•Provide technical support for 14 remote-sites with hardware and IOS software configurations, including Cisco 6500, 3500, 2900 equipment

•Successful in executing an annual software code upgrade to Harcourt Core infrastructure using ITIL best practices

•Significantly contributed to a $2.5 million project to designed the infrastructure and implement a seamless integration plan to upgrade the LAN at Harcourt’s Orlando and Austin sites

•Received an outstanding recognition award and bonus for cabling cost savings of 50% and implementation one month before the scheduled date

•Installed and configured Cisco 6500 switches for two distribution centers and four remote sites

•Network experience with installation and maintenance of ATM and Frame Relay circuits.

•Provide installation and monitoring strategy and connectivity to Internet and performance of the network with HP Openview using Transcend, Cisco Works 2000 and NetScout:

•Solar Winds was utilized to improve the network baseline reporting and simplify the configuration and administration effort, which replaced the HP Openview platform at Harcourt.

•Responsible for creation of Dashboards and scripts using PERL, to package and setup What’s Up-Gold, MRTG and Solar Winds to increase the effectiveness of the on-line systems and 20% uptime improvement of LAN/WAN availability.

Network Engineer / LAN Support Technician Nov. 2001 – Aug. 2007

•Manage a team and converted three sites from dial-up to Video/IP and implementation of Polycom 8400 and HDX 9001 for video conference set-up.

•Responsible for project planning and designing scalable network video conferencing for infrastructure solutions to meet business requirements for high availability telephony and video networks. This included detailing current and future requirements, planning analysis, project design, cost, and personnel resource estimation for project implementation.

•Evaluate and recommend specific products and platforms to provide cost effective solutions that meet architectural requirements.

•Conceptualize and designed five Video Conference rooms and worked with WIREONE and Polycom to construct the locations with a projected annual cost savings of $100,000 and an additional $12,000 in savings by migrating from ISDN to Video/IP

•Created comprehensive network documentation for Sarbanes-Oxley and Disaster Recovery Plan

•Interfaced with vendors and clients and facilitated the approval of bids and contracts

•Analyze the internal network security and established a procedure to improve the security system

•Reviewed expenditures of network equipment and prepared purchase orders for department’s operating budgets

•Modified DNS entries to web server registries

•Plan for moves, adds and changes; by establishing access privileges to the network and secured resources and facilitate this type of planning by providing effective VLAN management

•Supported 192 departmental relocations moves through the year to make sure various staff members have network availability within Harcourt Education using best practice to protect Harcourt interest from a LAN perspective

•Knowledge and understanding with a holistic approach of for Data Center Operations (Production operations, Network, Helpdesk, DR/ Business recovery practices).

•Holistic understanding of data center functions and technology; Experience planning and executing data center consolidations, relocations, and migrations.

•Understanding of Facilities Management (Power, HVAC, Hard Wire Topologies and Cable management).

EDUCATION

MBS/TM - Information Technology and Business Management - University of Phoenix, AZ

BS, - Business Management - Nova Southeastern University, Ft. Lauderdale, FL

AS - Computer Science - Fairleigh Dickinson University, Teaneck, NJ

CERTIFICATION

ITIL Foundation Certified: IT Service Management - (EXIN00044819) (07/2013)

Scrum Alliance: Certified Scrum Product Owner – (Member: 000254592) (09/2013)

Scrum Alliance: Certified Scrum Master – (Member: 000254592) (05/2013)

CompTIA Security + DOD certified – (COMP001020301172) YC3N9KWCKN1QSHQ (09/2011)

CCENT/ CCNA/ CCNA Security - (CSCO11611866) INFOSEC Institute, Orlando, FL (02/2014)

SNA Network - Metropolitan Institute of Network Technology; Jersey City; NJ

PROFESSIONAL EDUCATION DEVELOPMENT

IA – Information Assurance Fundamental Department of the Army

CVE - Polycom Training Institute

Fundamentals of Telecommunications - Data-Tech Institute

Discovering Local and Wide Area Networks - Valencia Community College

Understanding Network Fundamentals, Cabling Voice and Data Networks - American Research Group

Sniffer University Troubleshooting with Sniffer Network Analyzer - Network Associates

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