Manager Customer Service

Luke “Dean” Travis

**** ** **** ******* ****** City, MO 64152 816-***-**** **************@*****.***

Objective

Transportation/Logistics Manager seeks an organization that strives to achieve customer satisfaction by producing quality products and will utilize my education, exceptional communication skills, and ability to analyze and solve challenging situations quickly.

Professional Experience

CEVA LOGISTICS

Kansas City, MO

October 2005 – February 2015

Operations Supervisor/Manager

Oversee daily operations of warehouse operation. Supervise and coordinate activities in the warehouse/transportation environment in accordance with federal regulations governing the shipment, receipt, and documentation of customer items. Provide proactive customer service to internal and external customers. Full supervisory responsibilities including performance management, disciplinary process, and scheduling in order to sequence parts JIT for Ford Motor Company.

Provided safe transportation of Ford and Chrysler vehicles via Norfolk and Southern Railway. Moved up to 1000 vehicles per 12 hour shift. Responsible for auditing inbound and outbound vehicles to and from destination points throughout the country for damage control, proper routing of vehicles, safety of company properties, union personnel, and customer properties. Supervisory responsibilities for 20 union employees. Audited job performance under strict AAR, Norfolk and Southern Ford and Chrysler customer regulations, requirements and standards.

Sequenced 20 commodities for KCAP Ford Motor Company supplying parts and production materials two hours ahead of production of 1000 vehicles per day (500 per shift). Managed 2 supervisors, 4 CDL drivers, 30 hourly union employees (15 chassis, 15 trim), 3 Quality Control Inspectors, and 2 administrative clerks.

WELD RACING

Kansas City, MO

January 2005 – August 2005

Warehouse Manager

Managed the warehouse facility at the Kansas City plant. Responsible for all warehouse operations to include shipping and receiving, inventory control, cycle counts, scheduling. Direct supervisor over 10 employees.

XTRA INTERMODAL

Liberty, MO

2002 - 2004

Chassis Operations Coordinator

Managed depot equipment. Responsible for maintenance and tariffs for 13 depots nationwide. Supervised one Chassis Operations Clerk. Repositioned equipment and inventory nationwide to meet customer demands. Completed the International Container Lessors and certified in this specialty transportation area.

AMERICAN ITALIAN PASTA COMPANY

Excelsior, MO

1994 - 2002

Maintenance Inventory Coordinator

Managed inventory valued at $10 million. Ensured vendor compliance on maintenance shipping schedules. Managed negotiations and evaluations with 1500 vendors. Received Team Member of the Month awards in 1995 and 1996, and Team Member of the Year award, 1996.

SATELLITE ENGINEERING GROUP, INC.

Kansas City, MO

1993 - 1994

Warehouse Manager

Responsible for receiving and maintain parts inventory, filling, packing and shipping all parts orders. Conducted and maintained 99% inventory accuracy.

AUTOMOBILE SPECIALITY COMPANY

Kansas City, KS

1989 - 1993

Body Line Worker/Material Leader

Education

MASTER OF ARTS, TRANSPORTATION MANAGEMENT

American Military University, Manassas, Virginia

MASTER OF SCIENCE, INDUSTRIAL MANAGEMENT

Central Missouri State University, Warrensburg, Missouri

BACHELOR OF ARTS, SOCIOLOGY, POLITICAL SCIENCE, SOCIAL RESEARCH, PUBLIC ADMINISTRATION, PHILOSOPHY

William Jewell College, Liberty, Missouri

Military service

United States Army – 1984 - 1988

Attained rank of Sergeant

Airborne paratrooper

Fire team leader

Professional References

Available upon request

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