Customer Service Data Entry

CATHERINE L. H. GILES

**** ****** **. **** * 256-***-****

Vinemont, Al 35179

OBJECTIVE

To obtain a challenging position where I may utilize my work experience as well as expand my career growth potential.

SUMMARY

Has 20 years experience encompassing various aspects of clerical, customer service, and administrative support roles. Has broad range of experience and skills using various PC-based computer network systems and software.

EXPERIENCE HISTORY

GE INTELLIGENT PLATFORMS (March 2005 to Aug 2012)

Return Materials/ Shipping Coordinator, Customer Care Dept Huntsville, Alabama

Working knowledge of MRP computer program and SAP 7.2 Program. Issued RMA numbers to the customer for material returns and the receiving in of the product per instructions of their purchase order or a government contract into our main frame system. Maintain ship to and bill to addresses according to customers purchase orders or government contracts . Maintain the Customer Service database using HCMS Access. Prepare claims for all shipments domestic and international, which include the completion of all Commercial Invoice’s. Ship and expedite thru Fed Ex and UPS software and track shipments in order to advise customer of the status if needed. Work closely with customers and GE Finance department concerning customer accounts and bill to address changes. Issuing credits and debit memo’s for the customers and the finance dept when needed. Interact with the customers when needed. SANMINIA-SCI (February 1982 to March 2005)

Administrative Asst, Huntsville, Alabama

Issued RMA numbers to the customer for material returns. Insure the material is credited on the MRP system

(Copics) and ships back out under the same PO and OSI number. Log all information on to a spreadsheet. Book orders for excess parts to be shipped. Track all shipments for the customer per their FTP site. Cut shippers and invoice. Change the pricing standards, dates and ship sequences on MRP. Discuss with vendors to confirm shipping dates and all purchase order problems that may arise. Production control out on the floor consists of tracking material from start to completed assembly. Keeping track by the Shop Floor Data Collections system, fixing all problems that may arise during the course of the build. Credit and debit memos for the customer returns. Maintain 4 databases, 3 for program managers and 1 for our vendor thru their Supply Inventory website. Also I am certified in IPC-JSTD-001 Class 1,2,3 and IPC-A-610 Class 1,2,3, Solder- OP/PV.

Materials Clerk, Huntsville, Alabama

Contacted suppliers and vendors to confirm all auto and delinquent purchase orders; Obtained RMA numbers from vendors and suppliers for our MRB Department; Generated foreign and domestic shippers for computers and peripherals; assured invoices were properly processed to match shipping documentation. Generated material transfers to control high dollar inventory items issued to the manufacturing floor. Investigated and resolved finished goods wip and material quantity discrepancies. Lead Receiving Clerk, Huntsville, Alabama

Received in parts that were off loaded from trucks and foreign containers. Pulled the packing slips And matched up the information: P.O. number to the parts along with vendor and quantity. Received on SCI MRP also helped the planners with their issues, like over receipts, wrong vendor, wrong quantity received. Also tracked packages for the engineers, and handled problems over the phone. Inventory control on a weekly basis.

Stock Clerk/ Data Entry, Huntsville, Alabama

Production Support, responsible for high dollar parts like the SIMMS and Microprocessors that had to be issued out to the line. Maintained inventory control along with a spreadsheet from the cycle counts. Data Entry on all transactions that took place on the Manufacturing floor. Also kept areas well stocked and the rejected parts sent to MRB on a RDT.

Q.A Inspector, Arab, Alabama

Checked both SMT and pin in hole Printed Circuits boards. Inspected these with a microscope and made sure boards met specification with the blueprint. Checked for overall defects such as missing parts, wrong polarity, damaged parts, and excessive flux. Inspected mechanical parts for any defects per print. Used blue prints to check dimensions on the boards and the mechanical parts. Used gauges such as the Caviderm to check the hole depth, and the Microderm to check the plating thickness of the gold fingers. EDUCATION

Kailua Jr. High, Kaneohe, Hawaii

Kalaheo High, Kaneohe, Hawaii

Bowie Sr. High, Bowie, Maryland, August 1978

COMPUTER SKILLS/SOFTWARE

Windows XP, 2010, Word, Excel, S.C.I. MRP which is Copics, Bar-code scanning which is called Irms and Cops, Novell GroupWise mail and Outlook express mail. File Transfer Protocol (FTP) site SAP 7.2 software. AWARDS

FEB 13, 2009 THANKS TO YOU $50.00

NOV 6, 2009 BRAVO $500.00

JAN 26, 2010 THANKS TO YOU $50.00

JULY 20, 2010 THANKS TO YOU $50.00

FEB 2, 2011 YOU MAKE A DIFFERENCE $25.00

APRIL 30 2012 BRONZE $100.00

References available upon request

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