Customer Service Sales

laura brann

**** *. ****** ****** 773-***-****

Chicago, IL 60630 ********@***.***

Summary

Highly energetic and passionate team player. Recognized as an effective leader, motivator and mentor with experience in managing and training new hires as well as existing sales staff in all areas of the natural stone and tile industry including point of sale procedures, product knowledge and logistics. Supports open communication by promoting goal setting, growth and development, as well as fostering a fun and positive work environment.

EXPERIENCE

MATERIALS MARKETING LTD. May 2003 -Nov. 2015

Chicago, IL

Business Manager - 2011-2015

Customer Service/Sales Point Person - 2007-2011

Showroom Sales Assistant - 2003-2007

Responsible for all weekly, monthly and yearly A/R processes and reports for the Chicago branch including generating daily invoices and monthly statements, performing account reconciliations and resolving payment discrepancies, processing all credit card and ACH payments, and regularly reviewing aging reports to determine delinquent accounts and appropriate collection strategy

Participated in the training of all new hires on product lines, procedures and point of sale guidelines, as well as continual on-going training of existing sales staff to ensure up to date knowledge

Acted as liaison between sales staff, operations and corporate headquarters in San Antonio, TX

Point person for customer concerns and complaints, and provided efficient resolutions for optimum client satisfaction

Prepared proposals, sales contracts and purchase orders with close attention to detail to ensure accuracy per customer specifications

Maintained all customer files and records via Sage CRM software

Coordinated and oversaw shipment and delivery of all products in a timely manner, and communicated ETAs and tracking information to clients on a daily basis

Assisted new clients and walk-ins with a general showroom tour and product information as requested

Worked side by side with the branch Sales Manager to ensure smooth daily showroom operations

TPB & ASSOCIATES Apr. 1999 – Feb. 2003

South Holland, IL

Architectural Sales Representative

Visited architects and designers on-site to give presentations regarding new products, as well as update their selection libraries

Submitted and tracked orders to vendors and kept clients informed of status

Resolved customer concerns promptly to maintain satisfaction

BRANN CLAY PRODUCTS COMPANY Dec. 1996 – Aug. 1998

Alsip, IL

Customer Service Representative

Addressed customer inquiries via phone, solved problems and provided product information as requested

Communicated with vendors regarding purchase order status, product availability, future inventory and special orders to keep clients informed of their order status

Routinely answered customer questions regarding orders and pricing

Performed general office duties as necessary

Education

DePaul University, Chicago, IL 1991-1996

Major/Minor: Industrial/Organizational Psychology / English

References available upon request

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