Customer Service Sales

Michael W Hinson

**** **** ****

Chester, South Carolina 29706

Phone: 803-***-****

ALT Phone - 803-***-****

Email: ***********@*****.***

OBJECTIVE:

Seeking an employment opportunity in the IT industry that will allow me to utlize my education and acquired skills.

TECHNOLOGICAL COMPETENCIES

•Cisco Routers and Switches

•Microsoft Server 2003

•Riverbed Firewalls

•Microsoft Excel 5.0 (Data Analysis)

•Cisco ASA and PIX Firewalls

•Remedy and CMC ticketing systems

•VPN (IPsec, MPLS and GRE)

•Juniper Firewalls

•Cisco CUCM and CME (VoIP)

EXPERIENCE:

Self Employed IT Contractor, Chester, SC

9/2014-present

•Assist individuals in setting up their home networks, install new software

•Helped customers evaluate the type of home network they needed depending on which devices they wanted to run in their home

•Set up new wireless routers

•Troubleshoot customer computer/technical issues, provide resolutions in a timely manner

Chester County Government IT Department, Chester, SC

IT Contractor, 1/2014 - 7/2014

•Set up VPN connections for different departments in the county and configured new ASA firewalls to be deployed out to different departments in the county

•After installing the new firewalls we would test them to make sure everything was set up and working properly.

•Ran and wrote down a monthly reports on all the ASA firewalls and Cisco devices to ensure the health and stability of the network and devices.

•Assisted county workers with PC and network issues

Global Linking Solutions, Charlotte, NC

Advanced Service Technician, 3/2010 – 11/2013

•Tier 1 and Tier 3 support via phone support

•Provided support to 40 plus business customers with various types of connections from T3 circuits to 3G connections.

•Exercised troubleshooting skills to determine the technical issue or concern

•Logged trouble tickets into CMC to configuring Cisco routers and switches, as well as firewalls and Riverbed Servers

•Reviewed new customer network needs with different departments and decieded the best set up for that company, then I would configure the devices and ship them out to the site

•Worked with on site engineers to test and turn up circuits

•Tested the circuit to make sure the connection was up and stable.

Spirit Telecom, Rock Hill, SC

2nd Level Technician, 7/2006 to 2/2010

•Configured and troubleshot DSL, cable, and fiber to home connections for various ISPs, Provided user support-via phone

•Logged trouble tickets into Remedy to send to a next level technician.

•Check 1st level tickets to make sure all the right troubleshooting steps had been made in order to send the ticket to the next level

•Assisted domain customers that were having issues with their websites

•IT support for various hotels, assisted customers having issues when connecting to hotels Wi-FI

Hinson Jewelers, Chester, SC

Sales, 1/2004 to 6/2006

•Provided face to face customer service to cleitns

•Assisted with jewelry selections/sales

•Attended business/social events representing our company

EDUCATION

York Technical College, Rock Hill, SC

Associates Degree in Business, May, 2006

Lewisville High School, Chester, SC

Diploma, June, 2001

Presently enrolled @ Kaplan University in preparation for CCNA exam

3 classes away from obraining Certifiate in Network Administration/did complete:

•IST 220 - Data Communications

•IST 251 - LAN Technologies, IST 252 - LAN System Manager

•IST 253 - LAN Service and Support, IST 260 Network Design

•IST 188 – Hardware and OS.

References available upon request

Contact this candidate